Germiston: Warranty Administrator posted by Route Management

Job Description

Manage warranty process of submitting, tracking and resolving warranty claims;
Maintain records of warranty claims and relevant documentation;
Ensure accurate documentation and compliance with manufacturer guidelines;
Timely processing of documentation and claims;
Maintain positive relationships with customers, dealerships and manufacturers and ensure clear communication throughout the warranty process;
Ensure compliance with warranty policies and procedures;
Problem solving by identifying and resolving discrepancies;
Draft and submit reports to management on claims, data and performance;
Analyse warranty data to identify areas of concern, areas of improvement and possible cost saving opportunities;
Manage the replacement of parts for warranty repairs;
Frequent follow up on claim result.

REQUIREMENTS:

Matric;
Minimum of 5 years experience working with parts in the automotive industry (trucks);
Formal qualification in Operations Management or Business Administration will be advantageous;
Computer literate;
Bilingual;
Strong administrative skills and attention to detail;
Valid drivers license;
Previous Syspro experience advantageous;
strong communication, organizational, and analytical skills;
Deadline driven;
Must be willing to travel.

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