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Germiston: Warranty Administrator posted by Route Management

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Job Description

  • Manage warranty process of submitting, tracking and resolving warranty claims;
  • Maintain records of warranty claims and relevant documentation;
  • Ensure accurate documentation and compliance with manufacturer guidelines;
  • Timely processing of documentation and claims;
  • Maintain positive relationships with customers, dealerships and manufacturers and ensure clear communication throughout the warranty process;
  • Ensure compliance with warranty policies and procedures;
  • Problem solving by identifying and resolving discrepancies;
  • Draft and submit reports to management on claims, data and performance;
  • Analyse warranty data to identify areas of concern, areas of improvement and possible cost saving opportunities;
  • Manage the replacement of parts for warranty repairs;
  • Frequent follow up on claim result.

REQUIREMENTS:

  • Matric;
  • Minimum of 5 years experience working with parts in the automotive industry (trucks);
  • Formal qualification in Operations Management or Business Administration will be advantageous;
  • Computer literate;
  • Bilingual;
  • Strong administrative skills and attention to detail;
  • Valid drivers license;
  • Previous Syspro experience advantageous;
  • strong communication, organizational, and analytical skills;
  • Deadline driven;
  • Must be willing to travel.



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