Qualifications and Skills Suitable candidates must possess the following minimum qualifications and skills: Grade 12 Certificate. 3 years call centre experience. Conversant in at least 2 languages of which one must be English Computer Literate in Microsoft Office, Excel, Outlook & Internet skills Assertive Good people skills Ability to cope with unusual work schedules. Team player Strong communication and writing skills. Professional telephone etiquette Ability to multi-tasking Own reliable transport Responsibilities The successful candidate’s responsibilities will include, but are not limited to: Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods. Accurate logging and verification of all detected incidents Dissemination of information regarding active incidents Dispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidents Monitor, record and report all roadside and TMC requirement malfunctions Accurate and timeous completion of all administrative functions related to KPI’s. This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list. By applying for this position, you consent in terms of the Protection of Personal Information Act (PoPI) to your personal information being obtained; utilised and stored by the Company through inter alia, reference checks, credit checks and trace reports. Interested candidates, who qualify, should apply but this does not entitle them to a response. Suitable candidates will undergo a prerequisite medical assessment as per the OHS Legislation.

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