Grahamstown: Lodge Manager. posted by HotelJobs

Lodge Manager. Exquisite 5* Game Lodge Big 5 Game Reserve Eastern Cape. Dynamic; hands-on Lodge Manager who thrives in both guest-facing and operational environments. This unique role blends the warmth and leadership of lodge management with the precision and accountability of administrative oversight. Key Responsibilities. Operational Management: Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordination. Lead and mentor staff across departments, fostering a culture of excellence and accountability. Maintain high standards of service, cleanliness, and safety throughout the lodge. Administrative & Financial Management. Manage lodge budgets, revenue tracking, and expense control to ensure financial sustainability. Prepare and submit accurate daily, weekly, and monthly financial and performance reports. Guest Experience. Personally welcome guests and ensure their stay exceeds expectations. Handle guest feedback with professionalism and empathy. Uphold confidentiality and protect guest and lodge property. Staff Leadership. Lead recruitment, onboarding, and performance management of lodge and camp staff. Conduct training, appraisals, and disciplinary procedures in line with company policy. Foster a culture of excellence, respect, and continuous development. Build strong interdepartmental relationships to ensure operational effectiveness. Compliance & Sustainability. Actively participates in the Health and Safety committee to uphold workplace standards. Well-versed in Employment Equity principles and reporting requirements. Demonstrates a solid understanding of labour law and confidently manages disciplinary procedures when required. Health & Safety. Implement emergency procedures and ensure staff training and drills. Maintain compliance with OHS legislation and lodge standards. Reporting & Communication. Maintain clear communication channels with staff, guests, and senior leadership. Provide regular updates on lodge performance, guest feedback, and operational incidents. Continuous Improvement. Analyze feedback to identify areas for enhancement. Introduce innovative ideas aligned with the Lodge brand. Minimum Experience & Requirements. Strong leadership, interpersonal, and crisis management skills. 3-5 years experience in luxury lodge or hospitality management, with strong administrative exposure Excellent communication and financial acumen. Proficient in Microsoft Office and Property Management Systems (e.g., Apex, Opera). Valid drivers license First aid training and knowledge are beneficial. Professional; detail-oriented, and guest-centric. Adaptable; resilient, and composed under pressure. Self-disciplined; punctual, and respectful. Passionate about hospitality, nature, and cultural engagement. Able to work independently and take full responsibility for tasks. Strong organizational skills and financial acumen. Warm and welcoming demeanor with a commitment to excellence. Salary R 30 000 Negotiable including accommodation. Please Note – While all applications are valuable, well reach out directly to candidates who best meet the clients requirements.