Job Description The responsibilities of the Operations Department Manager include delivering exceptional customer service through management of day-to-day operations, ensuring a well maintained, safe, hygienic and secure store environment, and minimize loss and shrinkage through logistic support and enforcement of policies and procedures. Deliver exceptional customer service to both internal and external customers Develop, recruit, retain and lead a competent and motivated store operations team Co-ordinate and monitor the activities of the coach and implement appropriate performance management for coaches, qualified and trainee staff Support the implementation of loss and control measures Support the implementation of stock movement processes (including truck turnaround times, receiving, stockroom processes, dispatching) and maintain information on Stores Inventory Management System Enforce day-to-day security operations in store to minimise loss Sustain the store and equipment maintenance processes to ensure availability, functionality and safety Monitor performance of service providers and give feedback on performance to improve effectiveness of delivery Control and order consumables and equipment within allocated budget Maintain health and safety procedures in line with policy Enforce day-to-day cleaning and hygiene operations to facilitate a hygienic store environment Minimises Shrinkage

Job Description The responsibilities of the Operations Department Manager include delivering exceptional customer service through management of day-to-day operations, ensuring a well maintained, safe, hygienic and secure store environment, and minimize loss and shrinkage through logistic support and enforcement of policies and procedures. Deliver exceptional customer service to both internal and external customers Develop, recruit, retain and lead a competent and motivated store operations team Co-ordinate and monitor the activities of the coach and implement appropriate performance management for coaches, qualified and trainee staff Support the implementation of loss and control measures Support the implementation of stock movement processes (including truck turnaround times, receiving, stockroom processes, dispatching) and maintain information on Stores Inventory Management System Enforce day-to-day security operations in store to minimise loss Sustain the store and equipment maintenance processes to ensure availability, functionality and safety Monitor performance of service providers and give feedback on performance to improve effectiveness of delivery Control and order consumables and equipment within allocated budget Maintain health and safety procedures in line with policy Enforce day-to-day cleaning and hygiene operations to facilitate a hygienic store environment Minimises Shrinkage