Hartswater: Area Coach (Succession Pathway)

About the Role

The Area Coach (AC) is a critical people developer and performance leader responsible for coaching and enabling Restaurant General Managers (RGMs) to build strong teams, deliver a brand-consistent customer experience, and achieve sustainable sales growth and profitability.

Key Responsibilities

• Build People Capability: Coaching and mentoring restaurant leaders to lead high-performing teams; role-model inclusive, values-led leadership and effective on-the-floor coaching.
• Succession & benching: Identifying and accelerating high-potential talent; maintaining a healthy pipeline of Team Leaders, RMs and RGMs.
• Engagement & retention: Partner with People Capability Leader (PCL) and operational leaders to design employee engagement plans (recognition and growth pathways) that improve retention.
• Performance management: Ensuring clear goals, timely feedback, and result management; closing skill gaps through targeted development and training certification.
• Wellbeing & compliance: Safeguarding safe staffing levels and balanced rosters; upholding safety, security and labour practice standards.

Requirements

• Diploma/degree in supply chain, hospitality and/or related field (Advantageous)
• Minimum 5 years’ management experience in leading large teams, across multiple locations, with a strong understanding of the complexity that comes with it in Quick Service Restaurant (QSR), and/or FMCG/retail industry
• Proven track record managing 5 high-volume restaurants/stores achieving operational KPIs and team development goals

Qualifications

None mentioned.

Salary & Benefits

Not specified.

Ideal Requirements

A valid driver’s license and willingness to work weekends and travel extensively to restaurants within your designated area.