Hazyview: Head Guide posted by Kendrick Recruitment
Posted on 2025-04-29 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Mpumalanga / Hazyview |
Job Summary
Kendrick Recruitment is currently seeking a highly experienced Head Guide for a luxury lodge and hotel group located in the iconic Kruger National Park. The ideal candidate will be passionate about delivering exceptional safari experiences, a strong leader with a firm understanding of guiding standards, operations, guest care, and conservation practices.
Key Responsibilities:
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Oversee, train, and monitor all Field Guide functions in accordance with FGASA and company standards
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Manage daily safari allocations, backup drive schedules, and standby duties
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Maintain legal compliance regarding firearms and ensure safe weapon handling across the department
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Lead all safari-related activities including guest safety briefings, game drives, interpretive bush walks, tracking, and ecological talks
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Host and engage with guests to enhance the overall experience
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Oversee vehicle maintenance and workshop operations
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Manage incident response and act as an emergency coordinator during medical, fire, or flood-related events
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Collaborate on lodge social media content, promoting wildlife and safari operations
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Chair departmental meetings and attend leadership forums
Training, Development & Mentorship:
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Mentor, develop, and manage Field Guides and trainees, including performance feedback and training plans
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Facilitate inter-property training and mentorship workshops across the property group
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Monitor and implement performance management, appraisals, and succession planning processes
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Identify and nurture potential talent for advancement within the company
Conservation Involvement:
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Assist with fieldwork, road maintenance, and habitat management
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Support fire management, including firefighting and controlled burns
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Ensure adherence to reserve and lease regulations
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Participate in ecological data gathering and interpretation
Guest Relations & Service Delivery:
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Communicate guest preferences and special requests effectively to management and relevant departments
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Collect and share valuable guest insights to personalize future experiences
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Respond promptly and professionally to guest complaints and feedback
Minimum Requirements:
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FGASA NQF4 and Lead Trails Guide Qualification (Essential)
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ARH, Rifle Proficiency, First Aid Level 2, Valid Drivers License with PrDP
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Previous experience in a Head Guide or Assistant Head Guide role
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Strong knowledge of guiding protocols, lodge operations, budgeting, and departmental administration
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Familiarity with guiding compliance standards and procedures
Key Attributes:
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Exceptional attention to detail
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Strong leadership and people management skills
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Honest communicator with excellent verbal and written communication
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Highly organized with strong time management and problem-solving abilities
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Adaptable, professional, and calm under pressure
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Deep passion for guest engagement, wildlife, and conservation
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A proactive team player with integrity and initiative
If you meet the above criteria and are ready to step into a leadership role in one of South Africas most prestigious safari destinations, please send your CV to Kendrick Recruitment.
Click Go Apply to apply online!
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