Hermanus: Executive Housekeeper posted by Kendrick Recruitment

Kendrick Recruitment is currently seeking an experienced Executive Housekeeper for a luxury boutique hotel based in Hermanus. This is an excellent opportunity for a detail-driven hospitality professional with strong leadership skills and a passion for delivering exceptional guest experiences within a five-star environment.

Minimum Experience and Qualifications Required:

Computer literacy
Three-year degree or diploma in Hotel Management or similar (beneficial)
Minimum 810 years experience, with at least 23 years in a similar role within a five-star property (advantageous)
Experience working with OPERA Cloud
Strong operational and technical knowledge

Key Performance Objectives:

Guest Experience & Service Quality
Maintain exceptional cleanliness and presentation standards throughout the property
Achieve and sustain guest satisfaction scores of 90%+ for cleanliness
Deliver a personalised, detail-oriented service aligned with five-star standards

Room Turnaround & Operational Efficiency
Ensure 100% room readiness in line with check-in times
Maintain efficient room turnaround times without compromising quality
Coordinate closely with Front Office and Maintenance regarding arrivals, departures and special requests
Implement and monitor daily cleaning schedules and task allocations

Staff Leadership & Performance Management
Lead, train and motivate the housekeeping team to deliver consistent standards
Conduct regular training and skills development sessions, including SOP adherence and service excellence
Manage staff rosters to ensure optimal operational coverage
Complete performance reviews and address performance matters professionally and timeously

Quality Control & Standards Compliance
Conduct daily room inspections and regular public area inspections
Ensure full compliance with health, safety and hygiene regulations
Maintain updated SOPs, checklists and brand standards
Drive continuous improvement through audits and corrective action plans

Inventory & Cost Control
Manage linen, amenities, cleaning supplies and equipment efficiently
Maintain stock levels to prevent shortages while minimising wastage
Control housekeeping expenses in line with the approved departmental budget
Oversee laundry operations and linen lifecycle management

Maintenance & Asset Protection
Identify and report maintenance issues promptly to minimise room downtime
Conduct regular room and asset condition checks
Ensure guest rooms and public areas remain in excellent repair and presentation
Safeguard hotel assets through correct usage and team training

Communication & Administration
Maintain accurate housekeeping records, logs and reports
Communicate effectively with management and interdepartmental teams
Prepare weekly and monthly housekeeping reports
Support management with forecasting, budgeting input and operational planning

This role is suited to a hands-on Executive Housekeeper who thrives in a luxury environment and is committed to operational excellence and guest satisfaction.

Interested candidates are invited to submit their CV to apply for the role.