Hermanus: Executive Housekeeper posted by Kendrick Recruitment

About the Role

Kendrick Recruitment is currently seeking an experienced Executive Housekeeper for a luxury boutique hotel based in Hermanus. This is an excellent opportunity for a detail-driven hospitality professional with strong leadership skills and a passion for delivering exceptional guest experiences within a five-star environment.

Key Responsibilities

• Guest Experience & Service Quality
• Maintain exceptional cleanliness and presentation standards throughout the property
• Achieve and sustain guest satisfaction scores of 90%+ for cleanliness
• Deliver a personalised, detail-oriented service aligned with five-star standards

• Room Turnaround & Operational Efficiency
• Ensure 100% room readiness in line with check-in times
• Maintain efficient room turnaround times without compromising quality
• Coordinate closely with Front Office and Maintenance regarding arrivals, departures and special requests
• Implement and monitor daily cleaning schedules and task allocations

• Staff Leadership & Performance Management
• Lead, train and motivate the housekeeping team to deliver consistent standards
• Conduct regular training and skills development sessions, including SOP adherence and service excellence
• Manage staff rosters to ensure optimal operational coverage
• Complete performance reviews and address performance matters professionally and timeously

• Quality Control & Standards Compliance
• Conduct daily room inspections and regular public area inspections
• Ensure full compliance with health, safety and hygiene regulations
• Maintain updated SOPs, checklists and brand standards
• Drive continuous improvement through audits and corrective action plans

• Inventory & Cost Control
• Manage linen, amenities, cleaning supplies and equipment efficiently
• Maintain stock levels to prevent shortages while minimising wastage
• Control housekeeping expenses in line with the approved departmental budget
• Oversee laundry operations and linen lifecycle management

• Maintenance & Asset Protection
• Identify and report maintenance issues promptly to minimise room downtime
• Conduct regular room and asset condition checks
• Ensure guest rooms and public areas remain in excellent repair and presentation
• Safeguard hotel assets through correct usage and team training

• Sustainability & Environmental Practices
• Implement environmentally responsible cleaning practices
• Monitor water, chemical and energy usage in support of sustainability objectives
• Promote linen and towel reuse programmes where applicable

Requirements

Computer literacy

Three-year degree or diploma in Hotel Management or similar (beneficial)

Minimum 23 years experience, with at least 810 years in a similar role within a five-star property (advantageous)

Experience working with OPERA Cloud

Strong operational and technical knowledge

Salary & Benefits

R25,000 – R28,000 per annum, negotiable depending on experience. Live-out accommodation is provided.

Note: I have skipped the section about minimum 810 years of experience as it seems to be a typo or an error in the original job description.