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Hermanus: Foh Duty Manager | Birkenhead House

Date 2024-11-07
Job Title Foh Duty Manager | Birkenhead House
Employer
More Information
Salary
Category Catering Hospitality
Location Overstrand
/ Hermanus

Job Summary

The Restaurant Manager at Birkenhead House manages and controls the daily operations of the FOH department. They ensure that the standards of The Royal Portfolio (in particular when it comes to Food & Beverage) are met, in order to contribute to the purpose of the company – “To give our guests a complete experience and a perfect stay” . MAIN DUTIES & RESPONSIBILITIES Communicate effectively throughout the hotel. Ensure all departments are aware of guests` needs, changes and requirements Guest interaction and satisfaction, including hosting guests during their stay Recommend food and wine pairings. Share your wine knowledge and encourage your team to develop their wine knowledge further through regular training sessions. Ensure that all wines are stored, presented and served to the required standards. Ensure the hotel and restaurant is set up accordingly on a daily basis Be present and assist during service Be the point of contact for guests and anticipate and cater for their needs General running of all FOH service areas and assist all service staff Ensure the hotel follows cleanliness, health and safety protocols Assist guests with check in and departure Make sure SOP’s are followed Report incidents to the correct channels Conduct site inspections when on duty Ensure that the staff as well as yourself live, breath and embrace the companies P&Vs REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS Tertiary qualification in Hospitality Management 3 years’ Experience in a luxury 5 establishment (Required) 2 years’ Hotel or Restaurant Management Experience (Required) 2 years’ Food & Beverage Experience (Preferred) Wine and Cocktail certificates a distinct advantage Strong knowledge of Hermanus and the Overberg area as well as other properties, venues and activities available Strong systems experience – Micros (POS), Opera (PMS), Microsoft Office Strong communication skills Ability to think on your feet and come up with solutions A positive attitude Be able to deal with and handle conflict High level of guest experience Team player It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.

Foh Duty Manager | Birkenhead House position available in Overstrand, Hermanus. This job position was posted by . The job has been posted on 2024-11-07 in the Catering Hospitality category

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Hermanus: Foh Duty Manager | Birkenhead House

The Restaurant Manager at Birkenhead House manages and controls the daily operations of the FOH department. They ensure that the standards of The Royal Portfolio (in particular when it comes to Food & Beverage) are met, in order to contribute to the purpos


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Foh Duty Manager | Birkenhead House

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