Job Description
About the Role
To lead and manage the housekeeping department to consistently deliver five-star cleanliness, presentation, and service standards while ensuring operational efficiency, team performance, and guest satisfaction.
Key Responsibilities
- Overseeing daily housekeeping operations across guest rooms and public areas
- Ensuring all rooms meet readiness standards in line with check-in requirements
- Coordinating closely with Front Office and Maintenance regarding priorities and special requests
- Leading, training, and motivating the housekeeping team to achieve consistent service excellence
- Managing staff rosters to ensure effective coverage and productivity
- Conducting regular room and public area inspections to uphold quality standards
- Ensuring compliance with health, safety, hygiene, and brand requirements
- Maintaining SOPs, checklists, and quality control systems
- Managing linen, amenities, cleaning supplies, and equipment
- Controlling departmental costs in line with approved budgets
- Overseeing laundry operations and linen lifecycle management
- Identifying and reporting maintenance issues to minimise room downtime
- Safeguarding hotel assets through correct procedures and staff training
- Implementing sustainable and environmentally responsible housekeeping practices
- Monitoring chemical, water, and energy usage
- Maintaining accurate records, logs, and reports
- Preparing weekly and monthly housekeeping reports
- Supporting management with planning, forecasting, and budgeting input
Requirements
- Qualification in Hotel Management or similar
- Minimum of 8–10 years of housekeeping experience in a similar senior role within a five-star property
- Computer literate and experience working with OPERA Cloud or similar
- Strong operational and technical housekeeping knowledge
- High level of proficiency in English and Afrikaans
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary details not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Western Cape
The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.
Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.
Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.
The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.
Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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