Job Description
About the Role
We are seeking an experienced and passionate Assistant Lodge Manager to join our team at Kapama Southern Camp, a 5-star boutique lodge in Hoedspruit, South Africa. As the right candidate, you will be responsible for acting as Lodge Manager in the absence of the LM, while also taking full responsibility for the management of various teams within the lodge.
Key Responsibilities
- Act as Lodge Manager in the absence of the LM
- Inspire, stimulate and lead the Front of House team
- Maintain the Pan FOH system
- Day Sheets / Rooming List / Arrival Report
- Reception, Curio Shop and Switch Board
- Banking, Invoices and Gratuities
- Welcome & Good Bye
- Site Inspections – Show Time
- Guest Feedback – Centricity Feedback system
- Inspire, stimulate and lead the Housekeeping team
- Maintain the Housekeeping standards within the Lodge
- Spot check of rooms & turndowns
- Staff Uniform Control
- Inspire, stimulate and lead the Lodge Maintenance team
- Control and supervise the Lodge Maintenance teams
- Work closely with the Kapama Game Reserve Maintenance Manager
- Preventative maintenance service schedules
- Staff Accommodation
- Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles
- Pest Control 2.
- Inspire, stimulate and lead the Kapama team and maintain discipline
- Manage leave cycles and training files
- Knowledge of food & beverage
- Hosting of guest
- Guest Delight and bush banqueting
- Ensure any negative guest feedback is addressed and solutions found
- Assist Head Ranger / Snr Ranger team with Vehicle Inspections
- Go on Safari to ensure that we deliver on our safari experience
Requirements
- Strong leadership & mentoring skills
- Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards
- Make the team feel valued in order for them to assist you to drive the department and Kapama Southern Camp
- Strong management skills
- Problem solving skills
- Excellent communication and interpersonal skills (listening skills, verbal communication etc)
- Positive attitude, Self-motivated, Confident
- Sense of humour
- Sense of adventure
Qualifications
- Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
- Hospitality management qualification
- Strong Operational and Financial experience
- High Emotional Intelligence
- Hospitality and service training experience
- Room Division Experience
- Practical with some experience in maintenance
Salary & Benefits
- Monthly package – negotiable depending on experience and qualifications
- Live-in position with meals on duty
- Pension fund
- Staff Lodge nights
- Work cycle – 21 days – 7 days off
- Annual leave – 15 days
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Maruleng
In Maruleng, South Africa, the catering and hospitality industry is generally thriving, with a strong demand for skilled professionals to cater to the needs of local businesses, tourists, and residents alike. This sector typically offers competitive salaries and benefits, making it an attractive career choice for those passionate about delivering excellent customer service. However, job seekers should be aware that the industry is highly competitive, and securing a role may require persistence and adaptability.
Salary ranges in the catering and hospitality industry vary widely depending on factors such as experience, company size, and industry sector. While some entry-level positions may offer basic salaries between R15 000 to R25 000 per annum, more senior roles or those in larger establishments can command salaries ranging from R40 000 to R80 000 per annum or more. It’s essential to note that these figures are broad estimates and may not reflect the actual salaries for specific job openings.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work effectively under pressure, and a strong attention to detail. Other important skills include time management, adaptability, and a passion for delivering exceptional customer experiences. Typically, employers seek candidates with a background in hospitality, culinary arts, or a related field, although some may consider applicants with relevant experience from other industries.
The catering and hospitality industry is often found in various sectors, including tourism, food and beverage services, event management, and healthcare. Financial services sector establishments, such as hotels and restaurants, may also employ catering professionals to cater to their clients’ needs. Technology companies or manufacturing firms may also require skilled staff to manage their on-site cafes or dining facilities.
For those interested in a career in the catering and hospitality industry, there are often opportunities for advancement and professional development. Typically, experienced professionals can move into senior roles such as department heads or managers, while others may choose to pursue specialized training or certifications to enhance their skills and knowledge. With dedication and hard work, individuals can build a successful and fulfilling career in this dynamic and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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