Hoedspruit: Restaurant Manager (5* Game Lodge) – Hoedspruit posted by HotelJobs

About the Role

We are seeking an experienced Restaurant Manager to join our 5-star Game Lodge in Hoedspruit. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and driving the success of our restaurant operations.

Key Responsibilities

• Oversee daily operations of the restaurant, ensuring high standards of service and Guest satisfaction.
• Manage and train waiter staff, fostering a positive and professional work environment.
• Handle and execute Guest inquiries, feedback, and complaints with professionalism and tact.
• Collaborate with the culinary team to create and update trends on menus and offerings.
• Oversee and drive wine list / service and training requirements with the team.
• Oversee and drive beverage / bar team and training requirements with team.
• Effective in administration Guest Experience & Seating Coordination: Coordinate the greeting, welcoming, and flow of service procedures in a professional manner, managing reservations, special requests and addressing guest inquiries or complaints.
• Service Coordination: Supervising waitstaff, coordinating with the kitchen, setting up the dining room, and overseeing the flow of service.
• Operational Management: Managing floorplans, guest- waiter allocations, handling reservations, training staff, creating staff rosters, and managing inventory and health & safety standards.
• Maintaining the atmosphere of the dining room, including lighting, music volume, and overall cleanliness.
• Coordinating training of culture competence, Guest communication and engagement for staff to adapt with diverse service requirements.

Requirements

• Grade 12
• A formal hospitality qualification
• At least 2 years experience in similar position
• Experience in running A La Carte service for 165 pax including buffet & outdoor functions requirements and running of multiple venues

Qualifications

• None specified

Salary & Benefits

• Competitive salary to be discussed during the interview process.

Note: I removed the language proficiency requirement as it was not explicitly mentioned in the original job description. If you would like to add it, please let me know.