Hout Bay: Front Office Receptionist posted by Craven Cottage CC

Duties:
 
Attend to all guest needs, including but not limited to registration, check in`s, check outs
Kindly and promptly address guest inquiries, requests, and matters of concern
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfil guest needs and requests
Manage reservations, cancellations, and room assignments and all front desk related tasks
Ensure all relevant policies and procedures are adhered to
Complete all relevant end of day activities and reporting
Maintain and adhere to relevant health and safety protocols as required
Process relevant payment processes
Answer and respond to incoming calls with the appropriate telephone etiquette
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
Answer emails, assisting guests with enquiries and invoicing
Perform other duties and tasks as operationally required
 
Requirements:
 
Grade 12
Recognized Hospitality Qualification preferred
At least 5 years’ experience in a 5* hotel
Attuned to exceptional guest experiences
Excellent interpersonal skills
Some reservations experience will be an advantage
Familiar with Benson will be an advantage
Trustworthy & reliable