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Hout Bay: Guest Experience Coordinator posted by Bright Placements

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Job Description

The Guest Experience Coordinator is responsible for delivering exceptional, personalized service to guests from pre-arrival to post-departure. This role ensures every guest interaction reflects 5-star luxury standards, enhances guest satisfaction, and builds long-term loyalty. The coordinator acts as the primary liaison between guests and hotel departments, ensuring seamless communication and memorable guest experiences. Key Duties & Responsibilities Welcome and engage with guests in a warm, professional, and personalized manner Manage VIP arrivals, special requests, and guest preferences Coordinate guest experiences including dining reservations, activities, transport, spa bookings, and excursions Anticipate guest needs and proactively resolve concerns Conduct guest satisfaction follow-ups during and after stay Maintain accurate guest profiles and preferences in the hotel system Handle guest complaints discreetly and efficiently to 5-star standards Collaborate with Front Office, Housekeeping, Food & Beverage, and Concierge teams Ensure special occasions (honeymoons, anniversaries, birthdays) are executed flawlessly Monitor guest feedback platforms and respond appropriately Support upselling of hotel services and experiences Maintain luxury brand image and service etiquette at all times Assist with guest check-ins/check-outs during peak periods Prepare arrival reports and daily guest experience briefings Ensure compliance with hotel policies and service standards Required Qualifications & Skills Diploma or Degree in Hospitality Management or related field Minimum 2–3 years experience in a 5-star hotel or luxury hospitality environment Strong guest relations and customer service background Excellent communication and interpersonal skills Professional appearance and polished demeanor High emotional intelligence and problem-solving ability Ability to work under pressure in a fast-paced environment Strong attention to detail and organizational skills Proficiency in hotel management systems (Opera or similar) Fluent in English (additional languages advantageous) Knowledge of Hout Bay / Cape Town tourism offerings is beneficial Flexibility to work shifts, weekends, and public holidays

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Cape Town City Centre

The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.

Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.

In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.

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Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.

Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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