Irene: Sales Coordinator posted by Eskort (Pty) Ltd
Posted on 2025-10-01 00:00:00
| Employer | Eskort (Pty) Ltd |
|---|---|
| Category | Field Sales |
| Location | Gauteng / Irene |
Job Summary
The ideal candidate will be responsible to ensure that customer orders are executed to specifications, closing sales deals and maintaining good customer relationships.
QUALIFICATIONS:
- Grade 12
EXPERIENCE:
- Previous experience as a sales coordinator, telesales representative or sales/customer service-related role.
KNOWLEDGE REQUIRED:
- Good knowledge of relevant computer programs and telephone systems.
SKILLS REQUIRED:
- Ability to learn about products and services and describe/explain them to individuals.
- Excellent communication and interpersonal skills.
- To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts
JOB ACTIVITIES:
Customer Liaison
- Accurately update customer information and or contact details required specifications
- Customer Orders (Take and capture orders in an accurate manner)
- Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.)
- Update call lists
- Up sale on every sales call made to customers
Pricing
- Receive pricing / deals from Key Account and Accounts Manager and ensure the following:
– Approved changes are affected
– Approved deals are affected
– Pricing register updated to specifications
– Ensure the correct pricing is loaded on the system when placing orders for all customer channels
Order Processing
- Placing orders on the system once received from customers via phone.
- Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries.
- Capture orders receive on email and from Key Account Managers.
Tracking Orders
- Inform customers about Late deliveries.
- Inform customers on short / out of stock on deliveries.
- Inform customers if delivery dates need to be changed due no stock.
Documentation
- Keep records of calls and sales and note useful information.
- Safekeeping of all hard copy and soft cop documentation.
Reporting
- Close all open calls and make sure the customers did receive the stock.
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