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Irene: Sales Coordinator posted by Eskort (Pty) Ltd

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Job Description

An exciting opportunity opened for a Sales Coordinator to join our team!
The ideal candidate will be responsible to ensure that customer orders are executed to specifications, closing sales deals and maintaining good customer relationships.

QUALIFICATIONS: 

  • Grade 12

EXPERIENCE: 

  • Previous experience as a sales coordinator, telesales representative or sales/customer service-related role.

KNOWLEDGE REQUIRED:

  • Good knowledge of relevant computer programs and telephone systems.

SKILLS REQUIRED:

  • Ability to learn about products and services and describe/explain them to individuals.
  • Excellent communication and interpersonal skills.
  • To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts

JOB ACTIVITIES: 

Customer Liaison

  • Accurately update customer information and or contact details required specifications 
  • Customer Orders (Take and capture orders in an accurate manner)
  • Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.) 
  • Update call lists 
  • Up sale on every sales call made to customers

Pricing 

  • Receive pricing / deals from Key Account and Accounts Manager and ensure the following:
    –    Approved changes are affected
    –    Approved deals are affected
    –    Pricing register updated to specifications
    –    Ensure the correct pricing is loaded on the system when placing orders for all customer channels

Order Processing

  • Placing orders on the system once received from customers via phone.
  • Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries. 
  • Capture orders receive on email and from Key Account Managers.
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Tracking Orders

  • Inform customers about Late deliveries. 
  • Inform customers on short / out of stock on deliveries. 
  • Inform customers if delivery dates need to be changed due no stock.

Documentation

  • Keep records of calls and sales and note useful information.
  • Safekeeping of all hard copy and soft cop documentation.

Reporting

  • Close all open calls and make sure the customers did receive the stock.



GO APPLY NOW

Safe & secure application process

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