Account Manager (Hunter) – IT
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<p><strong>JOB PURPOSE STATEMENT</strong></p><p>As an Account Manager (Hunter) – IT, you will be responsible for managing and growing relationships with our largest and most strategic accounts. You will serve as the primary point of [contact details removed] enterprise clients, ensuring their satisfaction and success with our products and services. The ideal candidate will have a strong background in account management, excellent communication skills, and a proven track record of achieving sales targets and driving customer success.</p><p><strong>KEY DELIVERABLES</strong></p><table border="1" cellspacing="0" cellpadding="0"><tbody><tr><td valign="top" width="162"><p><strong>KPA</strong></p></td><td valign="top" width="535"><p><strong>Duties</strong></p></td></tr><tr><td width="162"><p>Client Relationship Management</p></td><td width="535"><ul><li>Develop and maintain strong, long-lasting relationships with key stakeholders in assigned enterprise accounts.</li><li>Serve as the primary point of [contact details removed] client needs, inquiries, and issues.</li><li>Conduct regular check-ins and business reviews with clients to ensure their ongoing satisfaction and success.</li></ul></td></tr><tr><td width="162"><p>Account Growth and Sales</p></td><td width="535"><ul><li>Identify and pursue new business opportunities within existing accounts to drive revenue growth.</li><li>Develop account plans and strategies to meet or exceed sales targets.</li><li>Collaborate with sales and marketing teams to develop and execute account-based marketing initiatives.</li></ul></td></tr><tr><td width="162"><p>Customer Success</p></td><td width="535"><ul><li>Ensure clients are maximising the value of our products and services.</li><li>Provide clients with training, resources, and support to help them achieve their business objectives.</li><li>Monitor account health and proactively address any issues or concerns.</li></ul></td></tr><tr><td width="162"><p>Cross-Functional Collaboration</p></td><td width="535"><ul><li>Work closely with internal teams (e.g., product, support, marketing) to ensure a seamless and positive customer experience.</li><li>Provide feedback to internal teams on customer needs, preferences, and pain points to inform product development and improvement.</li></ul></td></tr><tr><td width="162"><p>Reporting and Analysis</p></td><td width="535"><ul><li>Track and report on key account metrics and performance indicators.</li><li>Provide regular updates to senior management on account status, opportunities, and challenges.</li><li>Analyse account performance data to identify trends and areas for improvement.</li></ul></td></tr><tr><td width="162"><p>Strategic Planning</p></td><td width="535"><ul><li>Develop long-term strategies for account growth and customer retention.</li><li>Participate in the development of sales forecasts and budgeting for enterprise accounts.</li><li>Align account management strategies with company goals and objectives.</li></ul></td></tr><tr><td width="162"><p>Risk Management</p></td><td width="535"><ul><li>Identify potential risks to account stability and proactively develop mitigation plans.</li><li>Handle escalations and complex customer issues with a focus on resolution and customer satisfaction.</li></ul></td></tr><tr><td width="162"><p>Contract Management</p></td><td width="535"><ul><li>Negotiate contracts, renewals, and pricing with clients to ensure mutual benefit and long-term partnership.</li><li>Ensure all agreements and contracts are up-to-date and comply with company policies and standards.</li></ul></td></tr></tbody></table><p><strong>JOB REQUIREMENTS</strong></p><p>- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).</p><p>- 5+ years of experience in account management, sales, or a related field, preferably within the enterprise segment.</p><p>- Proven track record of managing and growing large, complex accounts.</p><p>- Proven track record of achieving sales targets</p><p>- Experience in the technology or software industry is highly desirable.</p><p>- Excellent communication and interpersonal skills.</p><p>- Strong negotiation and closing skills.</p><p>- Ability to build and maintain strong relationships with senior-level executives.</p><p>- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.</p><p>- Strong analytical and problem-solving abilities.</p><p>- Strong service delivery mindset</p><p>- Progress centric thinker</p>
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