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Johannesburg: 1St Line It Support Technician For International Call Centre (Night Shift)

1St Line It Support Technician For International Call Centre (Night Shift)

Posted on 2025-03-06

Category It Computing Software
Location Gauteng  /  Johannesburg

Job Summary

One of or international cruise line clients are in need of an experienced 1st Line support IT Technician to join their JHB branch. You will be supporting the international call centre on night shift. Working hours are from 15:00 – 00:00. Qualifications and experience: Matric A, N Great track record as we will be conducting 2 reference checks upfront Key skills: Problem solving Communication Computer literacy – Office 365 and MS TEAMS Attention to detail Self motivated and disciplined Organised Resilient and pro-active Empathetic Enthusiastic and energetic Punctual Flexible Team player Key performance areas: Setting up of new pc equipment and peripherals Loading new users onto system Managing user accounts across various platforms Office 365 and other Windows-based applications support Troubleshoot and resolve issues with software or hardware Walk colleagues or clients through steps to help them resolve their technical problems Telephone Management Software Reporting Access Control Management Software Reporting CCTV Control Management Software Reporting Emergency issues during normal business hours Provide technical support as needed to local and remote users Opening of service requests on ticketing software and ensuring that work is completed, and ticket is closed within 48hrs Desktop and peripheral support Multifunctional Printer Support System and Application support Network support Contact Centre application support Mobile device setup and support Train users on new implementations and provide support. Create and maintain internal technical documentation Maintain records of assets Manage stock of equipment and consumables Managing and maintaining access control registry Equipment auditing Performs other duties as required or assigned, including participating in projects where relevant Supervising and participating in preventive maintenance of buildings

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1St Line It Support Technician For International Call Centre (Night Shift) position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-03-06 in the It Computing Software category

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Johannesburg: 1St Line It Support Technician For International Call Centre (Night Shift)

1St Line It Support Technician For International Call Centre (Night Shift)

Posted on 2025-03-06

Category It Computing Software
Location Gauteng  /  Johannesburg

Job Summary

Location: Johannesburg Shift: Night Shift (15:00 – 00:00) Our international cruise line client is seeking an experienced 1st Line Support IT Technician to join their Johannesburg branch , supporting their international call centre during night shifts. Qualifications & Experience: Matric A and N certifications Proven track record (two reference checks will be conducted upfront) Key Skills: Strong problem-solving abilities Excellent communication skills Proficiency in Office 365 and MS Teams Attention to detail Self-motivated and disciplined Organised and proactive Resilient and adaptable Empathetic and energetic Punctual and flexible Strong teamwork skills Key

Responsibilities:

Set up new PC equipment and peripherals Manage user accounts across various platforms and onboard new users Provide technical support for Office 365 and other Windows-based applications Troubleshoot and resolve software and hardware issues Guide colleagues or clients through technical problem resolution Generate reports for Telephone Management, Access Control, and CCTV Control software Handle emergency technical issues during normal business hours Open and manage service requests using ticketing software, ensuring closure within 48 hours Provide desktop, peripheral, multifunctional printer, and network support Assist with contact centre application and mobile device setup/support Train users on new implementations and provide ongoing technical support Maintain internal technical documentation and records of IT assets Manage stock of equipment and consumables Oversee access control registry and equipment auditing Participate in preventive maintenance and other assigned projects

1St Line It Support Technician For International Call Centre (Night Shift) position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-03-06 in the It Computing Software category

Click Go Apply to apply online!

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Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

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1St Line It Support Technician For International Call Centre (Night Shift)

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One of or international cruise line clients are in need of an experienced 1st Line support IT Technician to join their JHB branch. You will be supporting the international call centre on night shift. Working hours are from 15:00 - 00:00. Qualifications and


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Posted in Jobs in Gauteng, Jobs in Johannesburg

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