One of or international cruise line clients are in need of an experienced 1st Line support IT Technician to join their JHB branch. You will be supporting the international call centre on night shift. Working hours are from 15:00 – 00:00. Qualifications and experience: Matric A, N Great track record as we will be conducting 2 reference checks upfront Key skills: Problem solving Communication Computer literacy – Office 365 and MS TEAMS Attention to detail Self motivated and disciplined Organised Resilient and pro-active Empathetic Enthusiastic and energetic Punctual Flexible Team player Key performance areas: Setting up of new pc equipment and peripherals Loading new users onto system Managing user accounts across various platforms Office 365 and other Windows-based applications support Troubleshoot and resolve issues with software or hardware Walk colleagues or clients through steps to help them resolve their technical problems Telephone Management Software Reporting Access Control Management Software Reporting CCTV Control Management Software Reporting Emergency issues during normal business hours Provide technical support as needed to local and remote users Opening of service requests on ticketing software and ensuring that work is completed, and ticket is closed within 48hrs Desktop and peripheral support Multifunctional Printer Support System and Application support Network support Contact Centre application support Mobile device setup and support Train users on new implementations and provide support. Create and maintain internal technical documentation Maintain records of assets Manage stock of equipment and consumables Managing and maintaining access control registry Equipment auditing Performs other duties as required or assigned, including participating in projects where relevant Supervising and participating in preventive maintenance of buildings

1St Line It Support Technician For International Call Centre (Night Shift) position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-02-10 in the It Computing Software category