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Johannesburg: Account Manager posted by Edgexec (Pty) Ltd

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Job Description

About the Role

You will own a portfolio of corporate travel clients, retaining and expanding the relationship through sharp commercial thinking, disciplined contract/SLA management, and data-led insights. From quarterly business reviews to strategic account plans, you will translate client objectives into practical actions that improve savings, service and compliance while driving profitable growth.

Key Responsibilities

  • Manage contracts and SLAs: clarify scope and pricing, prepare contract summaries, track obligations and conduct quarterly/bi-annual reviews.
  • Build and execute strategic account plans aligned to the clients culture, objectives and market conditions; measure delivery against agreed KPIs.
  • Analyse MI and travel patterns to identify savings, compliance and service improvements; benchmark against best practice and market rates.
  • Coordinate internal stakeholders (operations, finance, procurement, marketing, yield/air & hotel) to land initiatives and close actions.
  • Lead client communications: plan and run QBRs/ABRs, prepare decks and minutes, document scope changes and follow through to resolution.
  • Drive programme projects (as relevant): travel policy optimisation, air/hotel programme design, expense management and process reviews.
  • Ensure commercial hygiene: monitor revenue and margins, support collections/reconciliations and keep accounts within agreed payment terms.
  • Promote adoption of client-facing technology and reporting tools; quantify ROI and communicate soft value where relevant.
  • Maintain a multi-level stakeholder map within each client (Finance, Procurement, Travel, Executives) to secure retention and growth.

Requirements

  • Grade 12 (Matric) plus 23 years in customer relations within travel/tourism;
  • 1+ year in account management preferred;
  • Advanced Excel/PowerPoint/Word; comfortable interrogating data and building persuasive, visual reports.
  • Clear communicator with strong negotiation and presentation skills; fluent business English.
  • Commercial acumen with an eye for margin drivers and cost-saving opportunities.
View Job  Northern Cape: General Manager posted by Wild Dreams Hospitality

Qualifications

  • Matric
[DO NOT include a “How to Apply” section – this is added automatically]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel/Tourism Jobs in Gauteng

The travel and tourism industry in Gauteng, South Africa is a dynamic field with a wide range of job opportunities. Typically, the demand for skilled professionals in this sector is high, driven by the growing tourism industry in the country. Generally, travel and tourism positions in Gauteng often involve working with international visitors, locals, or within the community to provide excellent customer service.

When it comes to salaries, very broad ranges can be provided, but actual figures may vary greatly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in this field may fall within a salary range of R30 000 to R60 000 per annum, while more senior roles can fetch higher salaries, often ranging from R80 000 to R150 000 per annum or more. However, these are general estimates, and actual salaries may be higher or lower, depending on individual circumstances.

Common skills required for travel and tourism positions in Gauteng include excellent communication and interpersonal skills, both written and verbal; a strong understanding of the local culture and customs; the ability to work well under pressure; and proficiency in multiple languages. Additionally, knowledge of online booking systems, hotel management software, or other relevant technology is often beneficial.

The travel and tourism industry in Gauteng is diverse, with various sectors employing professionals in this field. Financial services sector companies, for example, may employ travel agents or tour operators to assist clients with their travel plans. Technology industries, such as e-commerce companies, also require travel experts to help customers navigate the booking process online.

View Job  South Africa: In-House Travel Consultant posted by Cedar Wood Recruitment

Career development opportunities are available within the travel and tourism industry in Gauteng. Typically, entry-level positions can progress to roles such as customer service managers, sales teams, or even start one’s own travel agency. Further education and training, such as a diploma in hospitality management or tourism studies, can also enhance career prospects.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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