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Midrand: IT Systems and Helpdesk Manager (Telecoms) posted by AtripleA recruitment & temps

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Job Description

Our client in the Telecoms Industry is looking to hire an IT Systems and Helpdesk Manager.

Duties & Knowledge

Role
• System infrastructure support
• SQL database support
• Reporting to customers and staff on issues and resolutions
• System support
• Maintain IT infrastructure of company and company’s customers.
• Assist Sales staff with technical support in meetings and solutions.

Responsibilities
• Look after company system infrastructure, servers, connectivity, integration support, etc.
• Help with trouble shooting database issues.
• Help with trouble shooting systems and providing feedback to development team.
• Help with testing of all systems and providing test results to developers.
• Ensure the company has proper redundancy for supporting of company solutions.
• Ensure the company follows all ISO policies and procedures.
• Create all policies and procedures for the company’s ISO when needed.
• Document all testing results in a manner that is agreed on by all parties.
• Manage the company helpdesk and log hours for all support queries and ensure our SLA is not breached.

Knowledge
• Pastel Evolution
• Windows 2008, 2012 and 2016+ server
• SQL 2008,2012 and 2016+ Server
• Active Directory Experience
• Virtual Server Experience
• Knowledge on all forms of internet connectivity
• Firewall Knowledge
• Android, Apple, Blackberry, and windows mobile knowledge
• Worked with Internal custom IT system support knowledge.
• Designing of systems and maintaining them from an IT support side.
• Knowledge of IT best practices for change control, implementations etc.

Requirements
• Must Have Own Car and Valid Driver’s Licence
• Responsible, Trustworthy and Honest
• Grade 12
• Qualifications: Diploma or Degree in IT administration, MCSE, etc.
• Experience: 4-5 years IT network admin with advanced SQL knowledge
• Experience: 2-3 years in managing a helpdesk

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Send your CV and latest pay slip to .za

ATripleA Recruitment and Temps

.za

#atriplea #recruitment #vacancy # IT# Systems# and# Helpdesk# Manager

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Telecommunication Jobs in Gauteng

In the Gauteng province of South Africa, the telecommunication industry is a significant sector with a growing demand for skilled professionals. Typically, jobs in this field require a strong foundation in technology and communication principles. The general job market trend is towards increased adoption of digital technologies, driving innovation and growth in various industries.

Generally, salaries for telecommunication roles can vary widely depending on factors such as experience, company size, and industry sector. While it’s common to see salary ranges between R400 000 to R1 million per annum for senior positions, junior roles may fall within a range of R250 000 to R500 000 per annum. However, these are broad estimates, and actual salaries can fluctuate based on individual circumstances.

Common skills required for telecommunication roles in Gauteng typically include proficiency in programming languages such as Java or Python, experience with network protocols and architecture, knowledge of cloud computing platforms, and strong analytical and problem-solving skills. Many employers also value candidates with certifications from reputable bodies like the International Telecommunication Union (ITU) or the Institute of Electrical and Electronics Engineers (IEEE).

The telecommunication industry is a broad sector that encompasses various types of roles, including network engineers, telecommunications technicians, and IT project managers. Financial services sector, technology industry, manufacturing sector, and government departments often employ professionals in this field. In addition to working for well-established multinationals like Google or Microsoft, job seekers may also explore opportunities with local companies specializing in telecommunication equipment, services, or consulting.

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For career development, many employers offer training programs, mentorship schemes, and professional certifications to help employees advance in their careers. Typically, senior roles require at least 5-10 years of experience, while junior positions often require recent graduates or individuals with relevant vocational training. Regularly updating skills through online courses, workshops, and industry events can also enhance job prospects in the telecommunication sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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