As a Senior Airfreight Controller, you will be at the heart of the operation, ensuring air shipments are processed efficiently and clients receive exceptional service every step of the way. Responsibilities: Communicate with client services representatives and origin/destination agents regarding shipments. Receive and process pre-alerts for incoming shipments. Register consol files promptly on CargoWise and track shipments with carriers. Complete RCG where required and ensure full consignment is received, updating all parties. Verify client account status before invoicing and ensure CBO payments are received before dispatch. Submit documents to plant, port health, and state vet authorities for cargo release. Inform CS of damaged cargo or any stops (CBCU etc). Send daily status updates and manage daily/monthly reports as instructed. Check WIPs and accruals on Profit and Loss tab. Follow standard process flows for files and escalate deviations to supervisors. Ensure all milestones are completed and every file is handled to the highest standard. Requirements: Matric / Senior Certificate (or equivalent). 5 years of airfreight operations experience. Strong ability to maintain and grow client relationship. CargoWise experience (advantageous).