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Johannesburg: Automotive OEM – Aftersales Marketing Administrator



Gauteng



Marketing / advertising / PR

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Job Description

Duties include Market Research & Competitor Insights Track and analyse market and competitor trends, delivering regular insights to management. Identify new opportunities and recommend actionable strategies. Service Product Planning Research and support the implementation of service products tailored to customer needs. Collaborate with external vendors to refine product offerings that drive workshop visits. Customer Retention & Data Management Establish reliable data collection methods for retention tracking. Analyse customer trends and support the development of loyalty-building initiatives. Aftersales Marketing & Promotions Work with the marketing department to design and execute impactful aftersales campaigns. Support seasonal promotions aimed at boosting workshop activity. System & KPI Management Monitor system usage to ensure efficiency and liaise with suppliers for improvements. Evaluate KPI results and develop plans to enhance performance across aftersales activities. Requirements: Reporting to the Head of Warranty Relevant Marketing or equivalent Tertiary Qualification 24 years experience in marketing, preferably within the automotive or service sector Advanced Excel and data analysis skills Excellent communication and presentation abilities Strong organisational, analytical, and problem-solving skills Self-starter with the ability to work independently and meet deadlines Willingness to travel locally (35 nights per month away) Flexibility to work outside of standard office hours when required Business-savvy with a passion for customer excellence Assertive, results-driven, and detail-oriented Confident communicator and effective team collaborator Energetic, flexible, and emotionally intelligent Integrity, initiative, and a proactive approach This role demands strong resilience, the ability to thrive under pressure, and effective self-management in daily challenges while consistently demonstrating commitment, energy, and motivation If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to



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