Job Description
About the Role
The BPO Business Development Manager is responsible for driving revenue growth through the acquisition of new clients for our Business Process Outsourcing (BPO) services. This role requires a high-performing sales professional with deep knowledge of the contact centre and BPO industry, the ability to manage complex consultative sales cycles, and a passion for solving client problems through outsourcing solutions.
Key Responsibilities
- New Business Acquisition: Identify, qualify, and close new business opportunities for inbound/outbound contact centre, back-office, and support services.
- Pipeline Development: Build and maintain a robust pipeline of qualified prospects using cold outreach, referrals, existing market connections, partnerships, conferences, and digital channels.
- Contribute to strategic business planning, pricing models, and revenue forecasting.
- Client Engagement: Lead end-to-end consultative sales processes, including discovery, solution design, pricing, proposal development, contract negotiation, and handover to operations.
- Market Expansion: Penetrate new verticals not limited to retail, healthcare, financial services, e-commerce, Energy, and Telco by tailoring messaging to client pain points.
- Collaboration: Partner with marketing, solution architects, operations, and onboarding teams to deliver high-impact proposals and seamless service transitions.
- Reporting & Forecasting: Maintain CRM hygiene, provide weekly pipeline updates, and report accurately on forecasted revenue.
- Brand Representation: Represent our BPO at trade shows, industry events, webinars, and client meetings as a trusted thought partner and consultative seller.
Requirements
- 5 years of business development or enterprise sales experience in BPO, contact centre outsourcing, or SaaS with a CX focus.
- Proven track record of consistently meeting or exceeding sales quotas (R20M annually).
- Experience selling complex, multi-stakeholder solutions with long sales cycles.
- Familiarity with CRM systems, LinkedIn Sales Navigator, and outreach tools.
- Deep understanding of contact centre KPIs, SLA metrics, workforce management, scheduling and outsourcing value propositions.
Qualifications
No formal education or certifications mentioned in the original description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Gauteng
The sales industry in Gauteng, South Africa is a dynamic and competitive field, with various sectors driving demand for skilled professionals. Generally, the job market trend in this region indicates a steady growth in sales-related positions, driven by the increasing importance of businesses in South Africa’s economy.
Typically, sales roles in Gauteng offer a broad salary range, which can vary widely depending on factors such as level of experience, company size, and industry sector. For example, entry-level sales positions may start at around R200 000 to R400 000 per annum, while senior sales professionals or those working in large corporations can earn upwards of R800 000 to R1 500 000 per year. However, it’s essential to note that these figures are general estimates and actual salaries can differ significantly depending on individual circumstances.
Common skills required for a successful sales career in Gauteng include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, negotiation and closing techniques, product knowledge and industry insights, and proficiency in CRM software and other sales tools. Additionally, many sales professionals in this region possess a degree or diploma in business, marketing, or related fields.
Sales roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. These industries often require sales professionals to have a deep understanding of their respective markets and customers, as well as the ability to adapt to changing market conditions.
For those looking to pursue a career in sales, there are typically several opportunities for professional development and growth. Many companies offer training programs, mentorship schemes, and performance-based bonuses, which can help sales professionals advance their careers and increase their earning potential. Additionally, certifications such as the Certified Sales Professional (CSP) or the Advanced Sales Certification (ASC) can demonstrate a commitment to excellence and enhance job prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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