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Johannesburg: Call Centre Manager posted by Goldman Tech

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Job Description

About the Role

We have an amazing opportunity for a Call Centre Manager in Johannesburg, where you will be responsible for managing a team of call centre agents and ensuring exceptional customer service. If you are a seasoned call centre professional with excellent leadership skills and a passion for delivering outstanding results, we want to hear from you.

Key Responsibilities

• Manage day-to-day operations of the call centre

• Lead and motivate a team of call centre agents

• Ensure high-quality customer service and resolve customer complaints efficiently

Requirements

• 3-4 years’ experience in a similar role

• Excel skills

• MS Office skills

• Report drafting skills

Qualifications

Degree/Diploma

How to Apply

Should you meet the requirements for this position, please email your CV to [***]***@goldman.tech.za or contact Paige on (***)***-****. You can also visit our website at ***.za for more information.

About Analyst Jobs in Gauteng

The Analyst position is a highly sought-after role in the Gauteng region, typically found in various industries such as technology, finance, and healthcare. Generally, these roles involve working with data to inform business decisions, often requiring strong analytical and problem-solving skills. In Gauteng, where economic growth and urbanisation continue to drive demand for skilled professionals, career prospects for Analysts remain promising.

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Typically, the salary range for an Analyst position in Gauteng falls within a broad spectrum of R400 000 to R800 000 per annum, depending on factors such as experience, company size, and industry sector. It’s essential to note that actual salaries may vary significantly due to differences in compensation packages, benefits, and other employment terms.

Common skills required for an Analyst role include proficiency in statistical analysis software (e.g., Excel, R, Python), data visualization tools (e.g., Tableau, Power BI), and programming languages (e.g., SQL, VBA). Other essential skills often include strong analytical and problem-solving abilities, attention to detail, and effective communication skills. Additionally, experience with database management systems, statistical modeling, and data mining techniques is highly valued in this field.

Analysts can be found across various industry sectors, including financial services, technology industry, manufacturing sector, and healthcare. In these industries, Analysts are often responsible for driving business growth by providing actionable insights from complex data sets. Career development opportunities for Analysts are diverse, with many progressing to senior roles such as Senior Analyst, Business Analyst, or even leadership positions.

To advance in their careers, Analysts can leverage skills training and certification programs offered by industry associations and professional bodies. They can also explore specialisations within the field, such as data science or business analytics, to increase their value proposition to employers. With dedication and continuous learning, Analysts can enjoy rewarding career growth and advancement opportunities in Gauteng and beyond.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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