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Johannesburg: Chinese VIP Executive Host posted by The Good Human (Pty)Ltd

Johannesburg: Chinese VIP Executive Host posted by The Good Human (Pty)Ltd

Posted on 2025-07-26 00:00:00

Job Summary

Job Purpose: The Mandarin-Speaking VIP Executive Host is responsible for delivering exceptional guest service to high-value clients, including international patrons, with a particular focus on Mandarin-speaking guests. This role involves building strong relationships, ensuring a seamless experience for VIP guests, and promoting customer loyalty while driving revenue growth for Monte Casino.

Key Responsibilities:

  • Serve as the primary point of contact for Mandarin-speaking VIP guests, ensuring their needs are anticipated and met with the highest standard of service.
  • Build and maintain strong relationships with VIP guests to enhance customer loyalty and repeat visits.
  • Coordinate and manage all aspects of the guest experience, including reservations, gaming preferences, special requests, and personalized services.
  • Communicate effectively with internal departments to ensure smooth operations and a seamless experience for guests.
  • Assist guests with inquiries, complaints, and requests, resolving issues promptly and professionally.
  • Actively engage with guests on the gaming floor and in VIP areas to promote casino offerings and upcoming events.
  • Identify and cultivate new VIP guests, contributing to the growth of the casino’s high-value customer base.
  • Provide translation services when necessary to facilitate effective communication between guests and staff.
  • Stay informed about gaming promotions, entertainment offerings, and other services to keep guests well-informed.
  • Monitor guest spending and play activity to ensure proper rewards and incentives are provided in accordance with company policies.

Qualifications and Experience:

  • Fluency in Mandarin and English (both verbal and written) is essential.
  • Previous experience in a customer service, hospitality, or gaming environment is preferred.
  • Experience working with VIP clientele or in a similar executive host role is advantageous.
  • Strong interpersonal and communication skills with the ability to build rapport with diverse guests.
  • Knowledge of casino operations and gaming products is a plus.
  • Proficiency in Microsoft Office applications and the ability to learn casino management systems.

Key Competencies:

  • Customer-focused with a passion for delivering exceptional guest experiences.
  • Professional demeanor with excellent problem-solving abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Adaptability to work flexible hours, including evenings, weekends, and holidays.
View Job  Johannesburg: Account Manager posted by The Good Human (Pty)Ltd

Attention to detail with strong organizational and time-management skills.

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