Johannesburg: Chinese VIP Executive Host posted by The Good Human (Pty)Ltd
Posted on 2025-06-17 00:00:00
Employer | The Good Human (Pty)Ltd |
---|---|
Category | Customer Service |
Location | Gauteng / Johannesburg |
Job Summary
Job Purpose: The Mandarin-Speaking VIP Executive Host is responsible for delivering exceptional guest service to high-value clients, including international patrons, with a particular focus on Mandarin-speaking guests. This role involves building strong relationships, ensuring a seamless experience for VIP guests, and promoting customer loyalty while driving revenue growth for Monte Casino.
Key Responsibilities:
- Serve as the primary point of contact for Mandarin-speaking VIP guests, ensuring their needs are anticipated and met with the highest standard of service.
- Build and maintain strong relationships with VIP guests to enhance customer loyalty and repeat visits.
- Coordinate and manage all aspects of the guest experience, including reservations, gaming preferences, special requests, and personalized services.
- Communicate effectively with internal departments to ensure smooth operations and a seamless experience for guests.
- Assist guests with inquiries, complaints, and requests, resolving issues promptly and professionally.
- Actively engage with guests on the gaming floor and in VIP areas to promote casino offerings and upcoming events.
- Identify and cultivate new VIP guests, contributing to the growth of the casino’s high-value customer base.
- Provide translation services when necessary to facilitate effective communication between guests and staff.
- Stay informed about gaming promotions, entertainment offerings, and other services to keep guests well-informed.
- Monitor guest spending and play activity to ensure proper rewards and incentives are provided in accordance with company policies.
Qualifications and Experience:
- Fluency in Mandarin and English (both verbal and written) is essential.
- Previous experience in a customer service, hospitality, or gaming environment is preferred.
- Experience working with VIP clientele or in a similar executive host role is advantageous.
- Strong interpersonal and communication skills with the ability to build rapport with diverse guests.
- Knowledge of casino operations and gaming products is a plus.
- Proficiency in Microsoft Office applications and the ability to learn casino management systems.
Key Competencies:
- Customer-focused with a passion for delivering exceptional guest experiences.
- Professional demeanor with excellent problem-solving abilities.
- Ability to work independently and as part of a team in a fast-paced environment.
- Adaptability to work flexible hours, including evenings, weekends, and holidays.
Attention to detail with strong organizational and time-management skills.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Johannesburg
More jobs in Gauteng
Browse Customer Service Jobs
Browse The Good Human (Pty)Ltd Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Senior Planner – Construction posted by Hire Resolve
Hire Resolves client in the construction industry in Johannesburg is seeking a Planner with 10 years in Senior Management. The Planner holds a key position...
View Job
Senior Planner – Construction
Johannesburg: Senior Planner posted by Hire Resolve
Hire Resolves client is looking for a Senior Planner to join their team in Johannesburg.nbspThe Planner holds a key position responsible for the planning...
View Job
Senior Planner
Johannesburg North: Business Development & Marketing Manager posted by Network Finance
Reporting directly to the Managing Director, this role encompasses strategic planning, market analysis, client acquisition, and brand management.Key...
View Job
Business Development & Marketing Manager
Johannesburg: Graduate Mechanical Engineer (Applications Engineer) posted by Curiska
Qualifications B.Eng., BSc, or BTEC National Diploma in Mechanical Engineering or associated discipline.Experience Graduate Duties amp Responsibilities...
View Job
Graduate Mechanical Engineer (Applications Engineer)
Johannesburg: Mid-level Graphic Designer posted by Ad Talent Africa
Who we are We are a full service advertising and brand agency.What we do We create brands and build great businesses, but we equally enjoy breathing new...
View Job
Mid-level Graphic Designer
Johannesburg: Financial Manager posted by SET Consulting
Location BryanstonIndustry Telecommunication ITJob DescriptionThe Financial Manager is responsible for leading and overseeing the accounting and finance...
View Job
Financial Manager
Johannesburg City: Plumber / Driver posted by Nivroc Building Contractors
We require an experienced PlumberDriver with a minimum of 3years of experience in driving and plumbing.Must be able to install electric and solar geysers...
View Job
Plumber / Driver
Johannesburg: Industrial Engineer – Manufacturing posted by Browns Jewellers
As a leading jewellery company, we combine craftsmanship with cutting-edge technology to produce high-quality gems and diamond jewellery. Our merchandising...
View Job
Industrial Engineer – Manufacturing
Johannesburg: Human Resources Administrator posted by SET Consulting
Job Title Human Resources AdministratorLocation Rivonia OfficeEmployment Type Fixed-Term Contract 12 MonthsDepartment Human ResourcesSalary Market-RelatedA...
View Job
Human Resources Administrator
Johannesburg: Key Accounts Specialist posted by Fempower Personnel
Are you a driven sales professional with deep expertise in graphics, signage, or self-adhesive vinyl solutions? Were looking for a high-performing Key...
View Job
Key Accounts Specialist
Johannesburg: Business Development Executive posted by Edgexec (Pty) Ltd
Business Development ExecutiveLocation Eastern Cape Western Cape, South AfricaType Permanent Sales amp Client GrowthOpen doors. Build business. Drive...
View Job
Business Development Executive
Johannesburg West: Millwright posted by Network Finance
Key Responsibilities Build new manufacturing machinery for cement and pipesnbspRepair broken or defective machine parts, using welding and brazing...
View Job
Millwright
Johannesburg West: CNC Operator / Designer posted by Network Finance
An exciting opportunity awaits for skilled CNC OperatorsDesigners to join a team of industry experts in Lanseria! If you have experience with CADCAM...
View Job
CNC Operator / Designer
Johannesburg: Assistant Branch Manager posted by Status Staffing
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPEnbsp nbsp nbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp PermanentSECTORnbsp...
View Job
Assistant Branch Manager
Johannesburg: Sales Representative / Key Account Specialist (Signage/Graphics exp) posted by Top Vitae
The Key Accounts Specialist plays a pivotal role in driving the commercial success of the company. The incumbent will be responsible for daily engagement...
View Job
Sales Representative / Key Account Specialist (Signage/Graphics exp)
Johannesburg: Quality Controller posted by First Degree Recruitment
We have a vacancy for a Quality Controller at a well-established, fast-paced dealership in Johannesburg.Duties To ensure the quality of work from the...
View Job
Quality Controller
Johannesburg: Finance and Insurance Business manager posted by First Degree Recruitment
We are looking for a Finance and Insurance Business manager for a Vehicle dealership in Johannesburg.The role would require some of the following duties...
View Job
Finance and Insurance Business manager
Johannesburg: Workshop Foreman posted by First Degree Recruitment
We have a position for a Workshop Foreman with a vehicle dealership in Johannesburg.Duties and responsibilities Overseeing the daily activities in the...
View Job
Workshop Foreman
Johannesburg: Service Manager posted by First Degree Recruitment
We are looking for a skilled and motivated Service Manager to oversee and lead a well-established motor company in Johannesburg North.Responsibilities...
View Job
Service Manager
Johannesburg: Parts Sales Executive posted by First Degree Recruitment
We have a vacancy for a Vehicle Parts Sales consultant with vehicle dealership in Johannesburg.Duties and responsibilities Assisting walk-in clients and...
View Job
Parts Sales Executive
Johannesburg: Senior Vehicle Service advisor posted by First Degree Recruitment
Vacancy for a Senior Vehicle Service Advisor with a vehicle dealership in Johannesburg.Duties Costing of job cards of vehicles booked into the workshop,...
View Job
Senior Vehicle Service advisor
Johannesburg: New Vehicle Sales Manager posted by First Degree Recruitment
We have a great opportunity for a New Vehicle Sales Manager with a dealership in Johannesburg.The duties and responsibilities include Managing the sales and...
View Job
New Vehicle Sales Manager
Johannesburg North: Business Development and Marketing Manager posted by Network Finance
Reporting directly to the Managing Director, this role encompasses strategic planning, market analysis, client acquisition, and brand management.Key...
View Job
Business Development and Marketing Manager
Johannesburg North: Outbound Sales Representative (Johannesburg) posted by Network Finance
If you have a knack for sales, a technical mind, and enjoy being out in the field talking to clients, this is your opportunity to represent a high-quality...
View Job
Outbound Sales Representative (Johannesburg)
Johannesburg: Junior Marketing Assistant posted by Kendrick Recruitment
Junior Marketing Assistant Luxury Wine Estate Johannesburg Salary Negotiable DOEKendrick Recruitment is now seeking a Junior Marketing Assistant for a...
View Job
Junior Marketing Assistant