Job Purpose: The Mandarin-Speaking VIP Executive Host is responsible for delivering exceptional guest service to high-value clients, including international patrons, with a particular focus on Mandarin-speaking guests. This role involves building strong relationships, ensuring a seamless experience for VIP guests, and promoting customer loyalty while driving revenue growth for Monte Casino.

Key Responsibilities:

• Serve as the primary point of contact for Mandarin-speaking VIP guests, ensuring their needs are anticipated and met with the highest standard of service.
• Build and maintain strong relationships with VIP guests to enhance customer loyalty and repeat visits.
• Coordinate and manage all aspects of the guest experience, including reservations, gaming preferences, special requests, and personalized services.
• Communicate effectively with internal departments to ensure smooth operations and a seamless experience for guests.
• Assist guests with inquiries, complaints, and requests, resolving issues promptly and professionally.
• Actively engage with guests on the gaming floor and in VIP areas to promote casino offerings and upcoming events.
• Identify and cultivate new VIP guests, contributing to the growth of the casino’s high-value customer base.
• Provide translation services when necessary to facilitate effective communication between guests and staff.
• Stay informed about gaming promotions, entertainment offerings, and other services to keep guests well-informed.
• Monitor guest spending and play activity to ensure proper rewards and incentives are provided in accordance with company policies.

Qualifications and Experience:

• Fluency in Mandarin and English (both verbal and written) is essential.
• Previous experience in a customer service, hospitality, or gaming environment is preferred.
• Experience working with VIP clientele or in a similar executive host role is advantageous.
• Strong interpersonal and communication skills with the ability to build rapport with diverse guests.
• Knowledge of casino operations and gaming products is a plus.
• Proficiency in Microsoft Office applications and the ability to learn casino management systems.

Key Competencies:

• Customer-focused with a passion for delivering exceptional guest experiences.
• Professional demeanor with excellent problem-solving abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Adaptability to work flexible hours, including evenings, weekends, and holidays.

Attention to detail with strong organizational and time-management skills.