Johannesburg City: Senior Store Manager posted by Skeen Recruiting

Position Summary: As the Senior Store Manager, you will be fully accountable for the operational and financial success of the assigned branch. You will lead a diverse team, drive sales growth, and ensure that company standards are maintained at the highest level. This role requires a hands-on leader who can think strategically and report directly to the Directors.Key Responsibilities:Store Operations: Oversee daily operations, ensuring the store is clean, well-merchandised, and running efficiently.Sales & Financials: Drive sales targets, manage budgets, control shrinkage/stock loss, and maximise profitability.Staff Management: Recruit, train, roster, and mentor staff. Handle performance management and disciplinary processes when necessary.Customer Service: Lead by example to ensure customer satisfaction is a priority and resolve complex customer complaints.Reporting: Compile and present weekly/monthly reports on sales, staff performance, and stock levels to the Directors.Stock Control: Manage inventory levels, oversee stock takes, and ensure correct pricing and merchandising.Minimum Requirements:Experience: Minimum of 5+ years in retail management, with at least 2 years in a Senior Manager or Branch Manager role.Education: Grade 12 (Matric) is essential; a tertiary qualification in Retail Management, Business Administration, or similar is highly advantageous.Leadership: Proven track record of managing teams.Skills: Strong computer literacy.