Johannesburg: Client Onboarding Coordinator posted by Talent Shore PTY Ltd
Posted on 2025-05-21 00:00:00
| Employer | Talent Shore PTY Ltd |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Mon, Tue, Thu, Fri, Sat (off on Wed & Sun)
About our Client:
Key responsibilities include:
-
Accurately follow the onboarding checklist for every new client
-
Capture and complete client profiles in Mindbody, including secure card storage
-
Ensure each new account is transaction-ready and fully functional
-
Book the clients first personal training session promptly
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Maintain up-to-date records and onboarding status in HubSpot
-
Educate clients on how to use the app and booking system, and explain gym rules clearly
-
Assign the correct Customer Care Liaison in HubSpot for seamless ongoing support
-
Set follow-up reminders for the Sales Manager post-first session
-
Proactively manage no-shows and stalled clients by rebooking and checking payment statuses
-
Keep your support calendar updated so clients can easily book assistance sessions
Requirements
-
Highly organised and meticulous with data and processes
-
Clear and confident communicator, able to explain tools and systems effectively
-
Experience with CRM and booking platforms (HubSpot and Mindbody preferred)
-
Able to juggle multiple tasks with accuracy and consistency
-
Client-focused with a proactive and solution-driven mindset
-
Previous experience in onboarding, customer service, or admin support is an advantage
Benefits
- High-performance team with clear systems and expectations
- Opportunity to be part of a growing brand focused on excellence in client care
- Supportive leadership and team culture
- Tech-forward environment with established systems in place
- Room to grow as the company scales
- Fully remote role working UK hours
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