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Johannesburg: Client Onboarding Coordinator posted by Talent Shore PTY Ltd

Johannesburg: Client Onboarding Coordinator posted by Talent Shore PTY Ltd

Posted on 2025-05-21 00:00:00

Job Summary

Title: Client Onboarding Coordinator
Location: Remote in SA
UK Working Hours: 9am5pm
Mon, Tue, Thu, Fri, Sat (off on Wed & Sun)

About our Client:
Our client is redefining the fitness experience by combining personalised training with smart systems to deliver exceptional results for its community. Known for its high standards and detail-oriented approach, they place client care, operational efficiency, and proactive service at the centre of everything they do. This is a fast-growing, high-energy team committed to making every member feel supported from day one.

Job Description:
The Client Onboarding Coordinator plays a critical role in creating a smooth, engaging, and professional onboarding experience for all new clients. Youll follow a clear checklist to ensure every step of the onboarding process is handled with accuracy and care, from system setup and first session booking to client education and post-session follow-ups. This role blends admin precision, CRM management, and a customer-first mindset, making it ideal for someone who thrives on detail and enjoys supporting people in a structured way.

Key responsibilities include:

  • Accurately follow the onboarding checklist for every new client

  • Capture and complete client profiles in Mindbody, including secure card storage

  • Ensure each new account is transaction-ready and fully functional

  • Book the clients first personal training session promptly

  • Maintain up-to-date records and onboarding status in HubSpot

  • Educate clients on how to use the app and booking system, and explain gym rules clearly

  • Assign the correct Customer Care Liaison in HubSpot for seamless ongoing support

  • Set follow-up reminders for the Sales Manager post-first session

  • Proactively manage no-shows and stalled clients by rebooking and checking payment statuses

  • Keep your support calendar updated so clients can easily book assistance sessions


Requirements

  • Highly organised and meticulous with data and processes

  • Clear and confident communicator, able to explain tools and systems effectively

  • Experience with CRM and booking platforms (HubSpot and Mindbody preferred)

  • Able to juggle multiple tasks with accuracy and consistency

  • Client-focused with a proactive and solution-driven mindset

  • Previous experience in onboarding, customer service, or admin support is an advantage


View Job  Cape Town: SHEQ Systems Specialist (CPT) posted by Fempower Personnel

Benefits

  • High-performance team with clear systems and expectations

  • Opportunity to be part of a growing brand focused on excellence in client care

  • Supportive leadership and team culture

  • Tech-forward environment with established systems in place

  • Room to grow as the company scales
  • Fully remote role working UK hours

Click Go Apply to apply online!


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