Johannesburg: Cross Border Operations Manager

Job Summary

Overview: – The Cross Border Operations Manager is required to meet and exceed business objectives and ensuring consistent achievement of all financial and operational KPIs – He/she is required to deliver (in partnership with the wider business teams) an outstanding “Customer Experience” – He/she inspires and motivates a number of employees to ensure operational excellence, high employee engagement and service improvement is achieved – Available on weekends (mainly telephonically) to sort out any operational issues that may arise Key

Responsibilities:

– Operational planning of movements into and out of Southern Africa – Client liaison – Document management invoicing, PODs, border documentation, etc. – Driver management in conjunction with fleet controllers – Fuel consumption management – Accurate costing of all aspects of cross-border department. – Key understanding of all relevant border posts and customs conditions and rules – Responsible for leading the Operational Team and ensuring delivery of overall operational KPIs – Proactively maintains regular engagement with key internal and external clients and stakeholders – Ensure delivery of Client KPIs and contract compliance including day to day service levels, customer experience, quality measures and compliance measures – Responsible for the development of the operational team by optimizing the skills of the existing team – identify training requirements and create training needs analysis for all team members – to have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business. – Successfully managing peak periods – Continuous identification and implementation of operational best practice through interaction with the wider team – Identifying and highlighting opportunities for services and process improvements – Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation – Excellent leadership, people management, communication and influencing skills – Strong commercial understanding and accountability for profit targets – Setting and reviewing quality performance standards Daily Tasks: – Planning, coordinating and monitoring the movement of the cross-border deliveries – Coordinate the use of automated and computerized systems – Responding to and dealing with customer communication via email and telephone – Keeping control systems up to date – Planning future capacity requirements – Producing reports and statistics on a daily, weekly and monthly basis – Briefing team leaders/supervisor on daily basis – Maintaining standards of heath and safety, hygiene and security in the work environment – Daily interaction with the general manager to ensure all planning is done Qualifications and Skills: – Relevant logistics degree / diploma – Minimum 5 years experience as a manager of a cross-border or transport operations environment – Code B Drivers License – Thorough knowledge of costing and budgeting – Thorough knowledge of all cross-border processes, procedures and customs compliance – IR and HR practices – 5 years experience in driver management Abilities: – Computer literate – Advanced Excel skills – Manage staff and enforce discipline – Communicate well on all levels from general workers to Directors – Good self-discipline – Good housekeeping principles – Must be able to plan and organize well

Cross Border Operations Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-01-25 in the Transport Logistics Warehouse category

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