Roles and Responsibilities The Cross-border Operations Manager is required to meet and exceed business objectives and ensuring consistent achievement of all financial and operational KPIs. He/she is required to deliver (in partnership with the wider business teams) an outstanding Customer Experience. He/she inspires and motivates a number of employees to ensure operational excellence, high employee engagement and service improvement is achieved. Available on weekends to sort out any operational issues that may arise. Operational planning and management of movements into and out of Southern Africa. Strong understanding of border documentation requirements and processes. Process orientated vehicle and document checklists, border documents, border post processes etc. Accurate costing of all aspects of cross-border department. Strong understanding of all relevant border posts and customs conditions, rules and border fees. Nurture strong relationships with suppliers and officials at all border posts. Driver management in conjunction with fleet controllers. Fuel Consumption management. Responsible for leading the Operational Team and ensuring delivery of overall operational KPls. Ensure delivery of Client KPIs and contract compliance including day to day service levels, customer experience, quality measures and compliance measures. Responsible for the development of the operational team by optimising the skills of the existing team. Identify training requirements and create training needs analysis for all team members. To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business. Successfully managing peak periods. Continuous identification and implementation of operational best practice through interaction with the wider team. Identifying and highlighting opportunities for services and process improvements. Ability to demonstrate achievement of results e.g., business improvements, cost savings, revenue generation. Excellent leadership, people management, communication and influencing skills. Strong commercial understanding and accountability for profit targets. Setting and reviewing quality performance standards. Proactively maintains regular engagement with key internal and external clients and stakeholders. Client liaison. Incident and Accident investigations. Qualifications and Skills: Relevant logistics degree/diploma. Minimum 5 years` experience as a manager of a cross-border or transport operations environment. Experience with Korridor would be beneficial. Code 8 Drivers license with own reliable transport. Thorough knowledge of costing and budgeting. Thorough knowledge of all cross-border processes, procedures and customs compliance. Strong understand of all relevant border fees and requirements. IR and HR practices. Disciplinary enquiries. Willing to travel. Employment Details Employment Type: Permanent Employment Industry: Transportation and Logistics Work space preference: Work Onsite Ideal work province: Gauteng Ideal work city: Boksburg Salary bracket: R 40000 – 45000 Drivers License: CODE B (Car) Own car needed: Yes

Cross Border Operations Manager position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-03-27 in the Transport Logistics Warehouse category

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