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Johannesburg: Customer Experience Advisor posted by MH Solutions

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Job Description

The main purpose of the role:
The Customer Experience Advisor is responsible for creating an effortless Customer Experience that will build customer loyalty and increase revenue by providing multi-channel products and customer support in a customer service/call centre environment. By using the organisation’s website and other available tools, they must offer products and guide customers to self-serve and transact online.  Responsible for quote and order processing on SAP, handling customer queries and complaints and identifying leads.  This role requires that you back up other functions within the Customer Experience Department and respective territories.
Requirements:

  • Matric
  • 3 years’ + experience in providing multi-channel Customer Service/e-Commerce or Online support and Product Support
  • SAP will be essential
  • Experience in dealing with different types of customers and enquiries
  • Experience in assisting customers with online search and browse for product selection and online transacting.
  • Ability to interpret technical information/specifications correctly
  • Digitally capable
  • Experience or knowledge of the product commodities we distribute (i.e. Process Control and Automation, Electrical and Test and Measurement, Electronics, Tools and Consumables

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Mining Engineering Jobs in Gauteng

The mining industry in Gauteng, South Africa is a significant contributor to the country’s economy, with many multinational companies operating in the region. Typically, the job market for Mining Engineers in this area is competitive, with a strong demand for skilled professionals to support the extraction and processing of minerals. Generally, the sector is expected to continue growing, driven by increasing global demand for metals and minerals.

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When it comes to salary expectations, it’s common for Mining Engineers in Gauteng to earn a broad range of salaries, often falling within the following figures: R800 000 – R2 million per annum, depending on experience, company size, and industry sector. However, please note that these are general estimates, and actual salaries can vary widely depending on individual circumstances.

Common skills for Mining Engineers in this region typically include proficiency in CAD design software, knowledge of geology and rock mechanics, experience with mine planning and scheduling tools, and a strong understanding of safety protocols and regulations. Additionally, many employers look for candidates with a degree in mining engineering or a related field, as well as relevant work experience in the industry.

Mining Engineers are often employed across various industries, including the financial services sector, technology industry, manufacturing sector, and others. Common sectors include those involved in the extraction and processing of precious metals, such as gold and platinum, as well as industrial minerals like coal and iron ore.

For career development, Mining Engineers can expect to progress through roles such as junior engineer, senior engineer, and technical manager. Opportunities for advancement are often available within companies, as well as through specialized training programs or professional certifications. Many employers also offer mentorship schemes and internal training opportunities to support the growth and development of their employees. With experience and expertise, Mining Engineers can move into leadership roles or pursue careers in specialized fields like research and development or project management.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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