Job Description
Location: Gauteng (travel to outsourced warehouse required)
Industry: Contract Logistics | Warehousing | Distribution | Supply Chain
Job Purpose
We are seeking a detail-oriented Customer Service Specialist to support operations within a fast-paced contract logistics environment. This role focuses on managing customer interactions, processing orders, and ensuring accurate communication between clients, warehouse teams, and transport partners. The successful candidate will play a key role in maintaining service excellence, operational efficiency, and customer satisfaction.
Key Responsibilities
Customer & Order Management
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Process customer orders received via email, written instructions, or EDI
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Capture and manage data accurately in the Warehouse Management System (WMS)
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Maintain complete and accurate order documentation
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Communicate order status, pricing, shipping dates, and potential delays
Client Communication & Issue Resolution
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Liaise with customers daily and resolve queries within agreed timelines
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Investigate and resolve shipment discrepancies (short, damaged, overdue stock)
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Handle billing and service complaints, escalating when required
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Prepare and present Monthly and Quarterly Business Reviews (MBRs & QBRs)
Logistics Coordination
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Work closely with transporters on delivery ETAs
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Collaborate with warehouse and carrier teams to trace or expedite shipments
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Ensure accurate customs and shipping documentation where applicable
Financial & Reporting Duties
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Ensure accurate and timely invoicing, including storage charges and provisions
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Support month-end closing activities (FSL)
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Compile operational statistics and customer reports
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Interpret financial data related to billing and cost calculations
Compliance & Support
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Adhere to Quality, Safety, Health & Environmental (QSHE) policies
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Provide backup support across customer accounts when needed
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Assist with additional operational or administrative tasks as required
Key Stakeholders
Internal
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Sea & Air Logistics Teams
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Finance
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Operations
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Customs
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Procurement
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Inventory Management
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General Management
External
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Clients
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Transport & Distribution Partners
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Warehousing Service Providers
Minimum Requirements
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Bachelors Degree / Diploma in Logistics, Supply Chain, Business, or Finance
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Strong background in distribution or warehousing operations
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Experience working with WMS systems (K-Motion or similar)
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Proficient in Microsoft Excel & MS Office
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Strong financial acumen related to billing and reporting
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Excellent communication skills (verbal and written)
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Valid drivers license
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Willingness to take after-hours calls and travel to external warehouses
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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