Customer Services & Exports Coordinator
Posted on 2025-04-12
| Salary | R negotiable |
|---|---|
| Category | Customer Service Support |
| Location | Gauteng / Johannesburg |
Job Summary
Responsibilities:
Handling Inquiries and Complaints: Responding to customer inquiries via phone, email, chat, or social media, providing timely and accurate information, and resolving complaints. Issue Resolution: Collaborating with different departments (e.g., technical support, billing, sales) to resolve customer issues effectively, often involving problem-solving, negotiation, and escalation. Customer Feedback Collection: Gathering feedback through surveys, direct interactions, and social media to identify areas for improvement. Record Keeping: Maintaining accurate records of customer interactions, complaints, and resolutions, tracking issues over time, and identifying trends. Training and Support: Mentoring or training new customer service representatives and providing ongoing support to ensure high service standards. Coordination: Coordinating with other departments to streamline processes, improve communication, and ensure a consistent customer experience. Logistics Coordination: Managing and tracking international shipments, coordinating with freight forwarders, customs brokers, and carriers. Documentation: Preparing and managing export documentation, ensuring accuracy and compliance with regulations. Compliance: Ensuring adherence to import/export regulations, customs requirements, and other relevant standards. Communication: Maintaining clear and effective communication with internal teams (sales, purchasing, warehousing) and external stakeholders. Problem Solving: Identifying and resolving issues that may arise during the export process. Reporting: Tracking key performance indicators (KPIs) related to export operations and reporting on progress. Customer Service: Providing support and information to customers regarding export processes. Required Skills and Qualifications: Strong communication and interpersonal skills. Grade 12 and tertiary qualifications in business/ operations or sales & marketing related At least 3 to 7 years experience in customer services in a technical environment Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Proficiency in relevant software and systems (e.g., CRM). Ability to handle multiple tasks and prioritize effectively. Customer-focused mindset and a passion for providing excellent service.
Customer Services & Exports Coordinator position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2025-04-12 in the Customer Service Support category
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