Johannesburg: Cyber Security Key Account Manager

QUALIFICATIONS & EXPERIENCE Bachelor’s degree in Business Administration, Marketing, Sales, Information Technology, or a related field. Must have a Drivers Licence & own vehicle South African with an SA ID number Minimum of 3-5 years of experience in key account management, preferably within the technology or services industry (cybersecurity experience is significant). Sales Management experience in the Cyber Security industry. Ability to understand and articulate technical concepts, particularly in cybersecurity. Experience using CRM systems. Proven track record of successfully managing and growing existing Customers relationships and achieving sales targets. Strong understanding of sales principles and techniques. Excellent communication, presentation, and interpersonal skills. Strong negotiation and closing skills. Strong organizational and time management skills. Understanding of the South African business landscape and channel dynamic Customers Relationship Management: Build and maintain strong, long-term relationships with assigned Customerss, acting as a trusted advisor and partner. Understand Customerss’ business objectives, cybersecurity priorities, and evolving needs. Serve as the primary point of contact for all Customers inquiries and issues, ensuring timely and effective resolution. Conduct regular Customers meetings and check-ins to discuss performance, identify opportunities, and build rapport. Account Growth and Development: Proactively identify and pursue upselling and cross-selling opportunities within existing Customers accounts, promoting the full range of solutions and services. Develop and execute account plans to achieve revenue targets and expand the company’s footprint within assigned Customers. Identify and qualify new opportunities within existing accounts. Understanding of Cybersecurity Solutions and Services: Develop and maintain a strong understanding of entire portfolio of cybersecurity consulting and managed security services. Effectively communicate the value proposition of our solutions to Customers, aligning them with their specific needs and challenges. Stay up-to-date on the latest cybersecurity trends and threats relevant to our Customers in the South African context. Sales and Negotiation: Lead the sales process for upselling and cross-selling opportunities, including proposal development, presentations, and negotiations. Collaborate with internal teams (e.g., technical specialists, service delivery) to develop tailored solutions for Customers. Effectively close deals and achieve sales targets. Customers Retention and Satisfaction: Focus on Customers retention by providing exceptional service and ensuring Customers realize the value of solutions. Proactively address Customers concerns and work to resolve any issues promptly and effectively. Monitor Customers satisfaction levels and implement strategies to improve them. Reporting and Forecasting: Maintain accurate and up-to-date records of Customers interactions, opportunities, and sales activities in the CRM system. Develop and provide regular reports on account performance, sales forecasts, and Customers satisfaction. Collaboration with Internal Teams: Work closely with service delivery teams to ensure seamless onboarding and ongoing support for Customers. Collaborate with marketing on account-based marketing initiatives. Provide feedback to product and service teams based on Customers needs and market trends.