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Johannesburg: End User Support

Johannesburg: End User Support

Posted on 2025-06-03 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Role purpose: IT Operations assumes the overall responsibility and control of IT resources to provide an efficient and cost-effective engine that drives and enables the company’s purpose. Without it, our business would grind to a halt. You will ensure the optimal health of end-user devices, as well as deliver specific goals set by the IT Operations Manager You will achieve this by: Providing support services to our employees as required Monitoring and maintaining all end-user devices, meeting room equipment, and telephony Supporting the IT Operations Manager in maintaining the asset inventory list, as well as ensuring systems are up to date Ordering of stock and configuring devices as needed Assisting with the security implementations on all end-user devices Supporting, tracking, and resolving end-user incidents and requests within SLA Description: Tasks must always be completed with the highest level of professionalism, and we must always be courteous towards our internal clients. You will be the Core Services representative with all internal clients Your main focus will lie with supporting our internal clients. As such, you will be responsible for: Installing, deploying, supporting, and maintaining laptops, printers, telephony systems, meeting room equipment, and software applications Performing quarterly audits on software license usage Monitoring and reporting (weekly and monthly) on end-user device health status Troubleshooting, solution-finding, and continuous improvement relating to any system or process we have in place Responsible for attending to tasks, incidents, and requests relating to end-user requests Other tasks and responsibilities that may arise from time to time Qualifications and experience: CompTIA A required CompTIA Network required Knowledge and skills: Team player who is easy to work with and who functions effectively in any size team Demonstrates personal motivation and a positive attitude Uses initiative and shows determination and commitment to delivery Copes well under pressure and demonstrates resilience Technical competencies: Windows Operating System: a good working knowledge is required of installation maintenance, scripting, configuration, security, monitoring, tuning, and troubleshooting Windows Active Directory knowledge is required Google Workspace experience is beneficial Networking is beneficial Printer support is beneficial Behavioural Competencies: High attention to detail Patience and flexibility Able to deliver quality and meet deadlines while working under pressure Tenacity Customer service focused

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Posted in IT / Computing / Software, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

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Johannesburg: End User Support

Johannesburg: End User Support

Posted on 2025-06-03 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Job Description: Your main focus will lie with supporting our internal clients. As such, you will be responsible for: Installing, deploying, supporting, and maintaining laptops, printers, telephony systems, meeting room equipment, and software applications; Performing quarterly audits on software license usage; Monitoring and reporting (weekly and monthly) on end-user device health status; Troubleshooting, solution-finding, and continuous improvement relating to any system or process we have in place; Responsible for attending to tasks, incidents and requests relating to end-user requests; Other tasks and responsibilities that may arise from time to time. Qualifications and Experience CompTIA A required CompTIA Network required Knowledge and Skills A reliable and motivated team player with a strong work ethic, positive attitude, and commitment to delivering high-quality results. Demonstrates resilience under pressure, strong communication and facilitation skills, and consistently upholds high ethical standards and company values. Technical Competencies Windows Operating System: good working knowledge is required of installation, maintenance, scripting, configuration, security, monitoring, tuning, and troubleshooting; Windows Active Directory knowledge is required; Google Workspace experience is beneficial; Networking is beneficial; Printer support is beneficial. The proposed salary for the role is R24k – R26k per month, but the option remains with the client to offer any market related salary considering the candidate’s qualifications, skills, and experience. NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.

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