Date | 2024-07-25 |
---|---|
Job Title | Service Rep: Collections |
Employer | Tower Group More Information |
Salary | 30 |
Category | Trade Artisans Technical |
Location |
Gauteng / Johannesburg |
Job Summary
CORE DESCRIPTION
To render an efficient debt collection service in order to meet Telkom`s business objectives and to manage debtors effectively through sound credit
management principles.
CORE COMPETENCIES
FUNCTIONAL KNOWLEDGE
Telkom Procedures; Report Analysis; Accounting; Billing Procedures; Telkom Structure; Telkom Policies; Risk Management; Customer Care;
Administration; Computer Software; Protocols; Legal Documentation; Telkom Systems; Consultation
FUNCTIONAL SKILLS
Investigation Techniques; Time Management; Interpersonal; Stress Handling Techniques; Analytical; Writing; Communicating; Risk Management;
Negotiation Techniques; Decision Making; Problem Solving; Business Acumen; Computer Software; Relationship Management
ATTITUDES/ LEADERSHIP COMPETENCIES
Business Orientated; Ethical; Patient; Dedicated; Honesty; Innovative; Committed; Respect; Accurate; Punctual; Initiative; Responsible; Calm; Assertive;
Tolerant; Integrity; Proactive; Customer Focus; Team Player; Eager to learn; Confidential
Page.
MINIMUM PERSON REQUIREMENTS
REQUIRED CERTIFICATION/PROFESSIONAL REGISTRATION
None
QUALIFICATIONS
Grade 12 plus modular courses (NQF level 4)
EXPERIENCE
2 years experience in a debt collections/ commercial/ or contact centre environment
SPECIAL REQUIREMENTS
Valid driver`s license where required
Security clearance – integrity assessment
OUTPUT 1
Retained Customers
SUB-OUTPUTS
Receive and analyze request
Receive claims and lift cheques
Receive and analyse calls
Process customer request as per RD cheque policy
Service Rep: Collections position available in Gauteng, Johannesburg. This job position was posted by Tower Group. The job has been posted as a premium ad on 2024-07-25 at 13:00:35 in the Trade Artisans Technical category
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