Menu Close

Johannesburg: Technical Support Lead – Voice & Unified Communications

Johannesburg: Technical Support Lead – Voice & Unified Communications

Posted on 2025-08-21 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Gauteng  / Johannesburg

Job Summary

Responsibilities: Own escalations and advanced L2/L3 support for SIP, SBCs, and Teams Direct Routing. Dive deep into SIP traces, logs, and packet captures to resolve critical voice issues. Configure and troubleshoot SBCs (AudioCodes, Ribbon, etc.) and Class 4 switching environments. Collaborate with delivery engineers to support deployments, transitions, and optimizations. Act as a trusted advisor to clients — both in reactive troubleshooting and proactive consultations. Champion technical excellence by mentoring the support team and refining diagnostics processes. Requirements: 7 years in VoIP, SIP, SBCs, and carrier-grade telecom environments. Advanced understanding of SIP, RTP, NAT traversal, and media path diagnostics. Strong hands-on experience with SBCs (AudioCodes, Ribbon, Oracle, etc.) and Microsoft Teams Direct Routing. Exposure to Azure networking, virtualized voice infrastructure, and hybrid UC environments. Strong command of tools like Wireshark, SIP logs, syslog, CLI. Excellent English communication and documentation skills. Added advantage: SSCA, AudioCodes/Ribbon, Microsoft (AZ-700, MS-721) certifications. Experience with Kamailio, PCI-DSS compliant IVR integrations, or contact center platforms (e.g. Genesys, Five9). Familiarity with PBX systems (Asterisk/FreePBX) and voice observability tools. On offer: Collaborative, global team culture with engaging peer support across time zones. Remote-first environment with Johannesburg roots — flexibility with structure. Ongoing training and development with highly talented leadership that loves to share knowledge. A chance to work on cutting-edge telecom platforms that impact global users. Ready to lead from the front and troubleshoot what others can’t? Apply now and bring your deep technical voice expertise to a role where your insights truly matter.

View Job  Centurion: Senior Delivery Lead posted by Gijima Holdings

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: Personal Assistant

Minimum requirements Ability to process large quantities of data, with content and grammar accuracy Excellent communication skills in English Highly...


View Job
Personal Assistant

Johannesburg: Technical Support Lead – Voice & Unified Communications

Responsibilities Own escalations and advanced L2L3 support for SIP, SBCs, and Teams Direct Routing. Dive deep into SIP traces, logs, and packet captures to...


View Job
Technical Support Lead – Voice & Unified Communications

Johannesburg: SERVICE TECHNICIAN – WATER TREATMENT

WATER TREATMENT SERVICE TECHNICIAN - JUNIOR POSITON DegreeDiploma in Water TreatmentChemical or Mechanical Engineering MUST have MINIMUM 3 Years...


View Job
SERVICE TECHNICIAN – WATER TREATMENT

Johannesburg: TECHNICAL TRAINER – BATCHELORS

Our Client is seeking a professional Technical Trainer to join their team. MUST have experience in a CONVERTING FACTORY, PAPER MANUFACTURING or Related...

View Job  South Africa: Full-Stack Web & Mobile Developer posted by RecruiTech

View Job
TECHNICAL TRAINER – BATCHELORS

Johannesburg: NEW BUSINESS DEVELOPMENT SALES CONSULTANT

One years industry sales experience required Cold calling for new business Face to Face selling and presentations Must have own vehicle with valid drivers...


View Job
NEW BUSINESS DEVELOPMENT SALES CONSULTANT

Johannesburg: Account Manager

DUTIES INCLUDE but is not limited to Focus on presenting, negotiating, and selling innovative brand-building solutions to various clients. Identify...


View Job
Account Manager

Johannesburg: External Sales Engineer

Minimum requirements Must have completed matric Mechanical Engineering Degree or Diploma 3 - 5 Years sales experience with a strong exposure to the pump...


View Job
External Sales Engineer

Johannesburg: DIRECT SALES CONSULTANT

Cold calling for new business Face to Face selling and presentations Minimum of 1 year Sales Experience Industry experience not required Must have own...


View Job
DIRECT SALES CONSULTANT

Johannesburg: SALES EXECUTIVE

Obtain new accounts â Need to be a hunter Achieve monthly KPIâs and sales targets At least 3 years plus ICT sales experience OA, Telecoms, Security Base...


View Job
SALES EXECUTIVE

Johannesburg: LEAD GENERATOR

Matric MS Wordexceloutlook Lead generator to generate leads for the external sales team 2 years Industry experience in the ICT industry would be an...


View Job
LEAD GENERATOR

Johannesburg: PERSONAL LINES UNDERWRITER

Qualifications and Compliance requirements Minimum three to five years relevant work experience in Short Term Insurance Personal attributes Ability to...


View Job
PERSONAL LINES UNDERWRITER

Johannesburg: MILLWRIGHT – ELECTRICAL & MECHANICAL (ELANDSFONTEIN)

Minimum Requirements N4N6 technical qualification or equivalent Recognised Trade Test as Electrician, Millwright, or similar Minimum of 10 years experience...


View Job
MILLWRIGHT – ELECTRICAL & MECHANICAL (ELANDSFONTEIN)

Johannesburg: PROCUREMENT OFFICER

Procurement Officer with FMCG, Manufacturing andor Engineering Purchasing experience Duties and Responsibilities Developing procurement strategies....

View Job  South Africa: IT Manager/ Business Systems Analyst - Faerie Glen

View Job
PROCUREMENT OFFICER

Johannesburg: Estimator

JOB REQUIREMENTS An energetic, self-motivated, creative problem-solver willing to grow with our company would be the perfect candidate. Must be able to...


View Job
Estimator

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area