We are seeking a dedicated and experienced Compliance Monitoring Officer to join our team. The primary role of the Compliance Monitoring Officer is to ensure adherence to the regulations. The successful candidate will be responsible for proactively identifying non-compliance, working with department’s delivery agencies to rectify non-compliance, and supporting enforcement actions against those who contravene the related legislation within the social housing sector.

Key Responsibilities:

Compliance Monitoring:

• Monitor and enforce compliance with legislation to safeguard investments.
• Plan and conduct on-site visits using a risk-based supervision approach.
• Manage building conditions inspections and tenancy audits through site visits, data collection, verification, and recommendation development.
• Identify potential risks, propose strategies to mitigate compliance risks, optimize processes, and ensure adherence to the legislative parameters.
• Implement the compliance plan by liaising with social housing delivery and management agents, scheduling compliance visits, reviewing compliance documentation, and reporting anomalies.

Compliance Information Management and Reporting:

• Conduct compliance awareness training on social housing legislative frameworks.
• Draft compliance reports tracking performance and progress against compliance targets, analyzing trends, and making recommendations.

Programme Implementation and Information Support:

• Conduct tenant management training/education.
• Ensure compliance with tenant allocation guidelines, policies, and Regulations.
• Engage with sector stakeholders to support the sharing of regulatory changes and updates to compliance guidelines.
• Support the implementation of supply chain management processes.

Compliance Support:

• Identify compliance anomalies and provide support to social housing delivery and management agents.
• Attend board meetings to ensure governance support and improve the governance levels of regulated agencies.

Complaints Management:

• Handle, manage, and report on complaints.
• Provide external stakeholder response reports.
• Support enforcement by identifying potential enforcement cases, compiling evidence, and preparing compliance notices and reports.

Regulations and Enforcement Support:

• Offer ongoing regulatory and enforcement support.
• Provide input into the review of the Regulations.

Requirements:

Qualifications/Knowledge:

• Bachelor’s Degree in Law or Commerce (NQF 7).
• Proficiency in computer literacy, including intermediate Excel.
• Post Graduate qualification in Compliance Management (advantageous).
• Previous work experience in a regulatory environment (advantageous).

Experience:

• 5-10 years of compliance experience in a regulatory environment or auditing.
• 1 year of experience in Property Management or Built Environment.

Leadership, Technical, and Behavioral Competencies:

• Strong analytical skills.
• Conceptual, analytical, and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Negotiation and dispute resolution expertise.
• Legal research and statutory interpretation skills.
• Proficiency in report writing.
• A focus on excellence.
• Ability to prioritize and manage multiple tasks.
• Teamwork and relationship collaboration.
• Resilience and initiative.

If you are a dedicated and experienced Compliance Monitoring Officer who is ready to make a positive impact in the social housing sector, we encourage you to apply. Join us in ensuring compliance and the growth of this vital industry.