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Johannesburg: Group Claims Team Leader

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Job Description

About the Role

The Group Claims Team Leader is a critical role that ensures the end-to-end management, governance, and performance of the claims function for Dis-Chem Life Group benefits. This is not a transactional role but an embodiment of trust, accountability, and operational excellence at scale.

Key Responsibilities

  • Enhancing the Group claims management framework by streamlining claims processing, ensuring efficiency and accuracy
  • Managing Group claims assessors and overseeing the decision-making on Group claims
  • Monthly reporting on Group claims, trends, and key findings
  • Robust documentation and record keeping for meticulous record management
  • Stakeholder engagement with internal teams, Group Human Resources departments, and external vendors, including reinsurers and underwriters
  • Lead and mentor claims teams
  • Foster a culture of accountability, professionalism, and customer empathy
  • Ensure all compliance, regulatory, and contractual governance standards are met and exceeded

Requirements

  • Demonstrates high empathy and emotional intelligence, providing compassionate support to grieving clients while maintaining professional composure
  • Strong leadership and people management skills with ability to develop and motivate teams
  • Maintains strong attention to detail, ensuring accuracy in claims assessment and documentation
  • Communicates clearly and sensitively, both verbally and in writing, explaining processes and outcomes to clients and stakeholders
  • Remains resilient under pressure, managing high volumes of claims without compromising quality
  • Exhibits integrity and ethical decision-making in all claims-related activities

Qualifications

Matric (Grade 12) required. Diploma or degree in Insurance, Finance, or related field advantageous. Relevant insurance/claims certifications or FAIS compliance (advantageous). Clear credit and criminal record.

Salary & Benefits

Competitive salary opportunities to grow within a fast-scaling insurance business. Potential to progress into senior leadership roles as the company evolves. Access to ongoing training and development programs to build claims and leadership expertise. Exposure to modern claims management systems and tools. Flexible working hours with hybrid options.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Accounting / Finance Jobs in Gauteng

In Gauteng, South Africa, the accounting and finance industry is a significant sector, offering various career opportunities for professionals with the right skills and qualifications. Typically, this field is driven by the growth of multinational corporations and local businesses in industries such as technology, financial services, and manufacturing. As a result, job seekers can expect to find a diverse range of roles available, from entry-level positions to senior leadership roles.

When it comes to salary expectations, accounting and finance professionals in Gauteng can generally expect to earn salaries that fall within broad ranges. Typically, salaries for entry-level roles start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R1 million to over R3 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad ranges, and actual salaries may vary widely.

Common skills required for accounting and finance roles in Gauteng include strong technical knowledge of financial management principles, analytical and problem-solving skills, attention to detail, effective communication skills, and proficiency in financial software and systems. Additionally, many employers also value candidates with experience in budgeting, forecasting, and financial analysis. In some cases, a degree or diploma in accounting, finance, or a related field may be required.

Industries that commonly employ accounting and finance professionals in Gauteng include the financial services sector, technology industry, manufacturing sector, and public sector entities. These sectors require skilled professionals to manage their finances, prepare budgets, and provide strategic guidance on financial matters. Job seekers can expect to find opportunities across these sectors, from small businesses to large multinational corporations.

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For those interested in pursuing a career in accounting or finance, there are many development opportunities available. Typically, professionals in this field can progress to senior roles, such as financial manager or director of finance, after gaining relevant experience and developing their skills. Additionally, many employers offer training programs and mentorship opportunities to support the career development of their employees.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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