Job Description
About the Role
The Group Head of Learning, Leadership & Capability will design and implement a group-wide capability development strategy aligned with organisation’s growth ambitions. This role is responsible for building leadership pipelines across the organisation, establishing scalable operational training frameworks, developing franchise partner capability, designing enterprise learning architecture, securing external training funding and partnerships, and embedding a culture of continuous learning and leadership excellence.
Key Responsibilities
- Develop and implement enterprise learning and capability strategy
- Align learning initiatives with operational performance outcomes
- Create capability roadmaps across divisions
- Establish governance frameworks for learning effectiveness
- Establish and lead the Learning Academy
- Support operational, leadership and executive training programmes
- Create capability pathways across all business units
- Develop leadership programmes for restaurant managers, area managers and executives
- Build internal succession pipelines
- Support high-potential leadership programmes
- Design training frameworks for restaurant operations
- Support service excellence and operational compliance
- Strengthen logistics and supply chain leadership capability
- Create curriculum frameworks and learning pathways
- Oversee instructional design standards
- Implement scalable learning content and digital platforms
- Build relationships with SETAs including CATHSSETA
- Secure skills development grants and funding opportunities
- Manage Workplace Skills Plans (WSP) and Annual Training Reports (ATR)
- Implement learnerships and leadership development programmes
- Develop partnerships with universities, business schools and training institutions
- Identify global QSR learning platforms and leadership partners
- Implement Learning Management Systems (LMS)
- Develop learning analytics and capability dashboards
- Measure training impact and organisational capability growth
Requirements
- Bachelor’s Degree in Human Resources, Industrial Psychology, Organisational Development or Business Management
- Postgraduate qualification or MBA advantageous
Qualifications
No qualifications mentioned.
Salary & Benefits
Salary information not provided.
Key Performance Indicators (KPIs)
- Leadership pipeline coverage for critical roles
- Internal promotion rate into leadership positions
- Participation and completion rates of learning programmes
- Operational performance improvements linked to training
- Value of SETA funding secured annually
- Number of learnerships and development programmes implemented
- Employee engagement relating to development opportunities
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Gauteng
Gauteng, the economic hub of South Africa, is home to a diverse range of industries that cater to various sectors of tourism and hospitality. Typically, job opportunities in this field are abundant, with many companies seeking skilled professionals to manage and operate their establishments. However, the job market can be competitive, and it’s essential for job seekers to have a clear understanding of the industry trends and requirements.
When it comes to salary ranges, those working in tourism and hospitality in Gauteng typically expect broad-based compensation packages that reflect their experience, qualifications, and industry sector. Generally, salaries in this field can range from R500 000 to R2 million per annum, although these figures are subject to variation depending on factors such as the size of the company, industry sector, and individual performance.
Common skills required for roles in tourism and hospitality include excellent customer service skills, strong communication and interpersonal abilities, a solid understanding of operations management principles, attention to detail, analytical thinking, problem-solving skills, and adaptability. Typically, companies also look for professionals with experience in hotel management, event planning, or other related fields.
The industry sectors that commonly employ tourism and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and leisure and entertainment industries. These sectors often have a high demand for skilled staff to manage their establishments, events, and operations.
Career progression paths in this field are generally linear, with opportunities for advancement into senior management positions or specialized roles such as hotel ownership, event planning, or tourism development. Typically, professionals in this field can expect to gain experience, build their skills, and progress through the ranks, with potential for career growth and development within established companies or as entrepreneurs.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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