Johannesburg: Head Ict Solutions & Sto posted by Tipp Focus

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Job Summary

Purpose of the Job
To provide innovative ICT and service delivery to business and contribute to the overall ICT strategy and direction of the business unit. Provide integration and automation to the business and contribute to the overall architecture roadmap.

Key Performance Areas

Strategic Technology Officer
Create alignment between the business strategy and the ICT strategy to enable delivery of service and relevance of the service delivered.
Act as the single point of accountability for ICT to the business unit/s align ICT to the business requirements and act as a trusted advisor to the business.
Deliver ICT service to business by providing technology guidance in-line with the company Group ICT architecture framework, strategy and roadmaps.
Build out a technology road map and architecture for the bank and cascade it to the business unit/s.
Participate and contribute to the business planning process for the business unit/s, clearly identifying the impacts of business strategic requirements on technology and vice versa.
Ensure maximisation of the utilisation of group applications and group infrastructure by keeping the client
based updated on the benefits of such utilisation.
Drive the adherence to the approval process of all technology decisions through group ICT governance
processes/ committees in line with the technology architecture road map and strategy.
Ensure that there is an agreed service level agreement (SLA) between the business unit/s that you are accountable to and ICT and then you hold regular (at least monthly) meetings to measure and agree and elicit feedback about performance.
Follow through on feedback from business units and implement process improvements accordingly within the broader ICT function.
Ensure that any operational issues are tracked and resolved using the correct channels. Act as the escalation point for the business unit/s and ensure resolution for all technology related issues including those logged with the call centre.
Develop and implement a dashboard (leverage of the Group ICT existing templates) to track on a monthly basis the ICT performance against:
Strategic alignment with the business
Delivery across projects
SLA for services and technology support

Project Management
Ensure that all business requirements/needs, now and future are documented and taken into account in the ICT planning process.
Together with the assigned Project Manager/s, be the single point of accountability for all project delivery to
the business unit/s you are accountable to.
Ensure that all projects are formally delivered through the ICT project management methodologies, in-line with the ICT governance framework and approved by the prioritisation board and necessary committees.
Ensure that no unsanctioned projects, ad-hoc projects and projects without budget are initiated.
Resolve and negotiate ICT resource contentions and constraints in line with decisions from the prioritisation board to ensure that delivery in terms of scope, time and budget are met for the business unit/s you are accountable to, the resources are used optimally and efficiently, the risks and issues are managed and that the various governance controls are adhered to.
Ensure that all delivery is managed through the project life cycle, from strategic alignment, business case, requirements gathering, right through to testing, implementing an operationalization and that any deviations,
change requests, risks or issues are escalated appropriately.
Attend Change Advisory Board (CAB) together with the business unit owner as appropriate to ensure that all change control requirements are met.
Ensure that the business unit/s that you are accountable to are effectively supported by the technology team.

Strategic Functions
Facilitate the development and maintenance of enterprise systems architecture, defining standards and
protocols for data exchange, communications, software (includes defining standards and protocols for data exchange, communications, software and interconnection of company network information systems).
Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
Communicate ICT Plans, policies and technology trends throughout the organisation and to project sponsors.
Promote and oversee relationships between the company IT resources and external entities (i.e. Agencies, government, partners, etc.)
Implement appropriate Information Technology project progress reporting to the project sponsor and project team.

Technical functions
Deploy, install, configure and maintain PC`s/laptops, software, phones, printers and associates peripherals using established deployment technologies.
Ensure that all access and security controls are reviewed regularly and managed appropriately.
Initiate new user setups for all core systems including the creation of domain and application user accounts and ensuring physical network connectivity.
Carry out routine maintenance procedures on systems and equipment.
Oversee the compilation and configuration management of technical documentation.

Financial Management
Review and advise on budget per project, service and contract.
Monitor service delivered against the cost value and confirm charged/billed costs against delivered services.
Maintain contact with Information Technology suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels.
Evaluate alternatives, performs appropriate cost benefit analysis, and recommends solutions that minimize costs commensurate with acceptable risks.
Track and report team hours and expenses on a weekly basis.
Responsible for monitoring managing project budget.

People Management
Provide direction and management to the direct reports to enable the execution the strategy and manage their portfolios effectively.
Attract, retain, and develop top-calibre talent. Develop and maintain sufficient depth in all critical functions, minimizing “key-man” risk.
Optimise skills usage within the unit.
Accountable for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management.
Develop the skills and abilities of all team members, with the result that they perform to at their highest potential and optimize their current and future job performance.
Proactively support the bank`s diversity strategies and initiatives.
Contribute to building synergies and cooperation across functions in the company.
Promote company values and a culture of High Performance within the Unit.

Key Measures/KPIs
Ability to lead the ICT Solutions function efficiently and effectively.
Quality of ICT Solutions & Services provided.
Efficiency of ICT Systems.
Quality of ICT service delivered to clients
Management of performance outputs of staff using the performance management system and taking corrective action promptly and effectively.
Management of Client Relationships and key Stakeholders.
Management of Budget including operational expenses.
Quality of ICT Contracts in place including cost efficiencies

Qualification & Experience
Minimum

A post graduate degree in ICT, Commerce or Engineering
Preferably a Project Management qualification (PMBOK or Prince or Similar)
Preferably Financial service sector experience
Extensive knowledge and capability experience of SAP and System Development Life Cycle
Understanding of System Development Life Cycle (SDLC) methodologies
A minimum of 5-7 years experience in an ICT Management position as well as the ability to manage a team of ICT Professionals, Project Managers and Specialists
Minimum of 3 5 years in managing medium to large sized projects in an ICT environment
Demonstrated exposure to formulation and implementation of ICT Strategy
Understands Internet, Intranet, Extranet and client/server architectures

Competencies
Leadership/Behavioural
Leading & Empowering Others
Identifies long-term goals for the team and communicates them to team members, ensuring their buy in.
Sets a good example by personally exercising desired behaviour, acts on values and beliefs.
Communicates a vision for the team and future success that inspires team members.
After assessing others competence, one delegates full authority and responsibility to others to do a task in their own way.
Ensures that competent employees are given opportunities to further their careers.

Leading & Managing Change
Anticipates the need for change when not obvious and influences others to gain support. Builds sustainable business and organisational capacity to embrace and thrive on change.
Re-engineers and aligns structures, processes and practices to support and sustain the desired change.

Strategic & Innovative Thinking
Understands connections and trade-offs of strategic choices to evaluate which ideas are practical and possible by considering business and/or scientific implications.
Develops innovative business and/or customer solutions that shape industry practices.

Teamwork & Cooperation
Acts to promote a friendly climate and good morale and resolves conflicts.
Creates opportunities for cross-functional working.
Encourages others to network outside of their own team/department and learn from their experience.

Developing Others
Gives specific positive or mixed feedback for developmental purposes.
Gives negative feedback in behavioural rather than personal terms.
Reassures and/or expresses positive expectations for future performance when giving corrective feedback.
Gives individualised suggestions to individuals for their improvement.

Driving delivery of results
Identifies and implements a business opportunity that will have a long-term impact on the business (which may include the organisations reputation or brand image). Monitors progress and adapts the plan if necessary to ensure optimal benefit to the business.
Makes decisions, sets priorities, or chooses goals on the basis of inputs and outputs makes explicit considerations of potential profit, return on investment, or cost benefit analysis.
Based on the cost-benefit analysis, makes decisions of entrepreneurial risk nature.

Decisiveness (High Performance, Service Orientation)
Makes timely decisions about complex issues even when some information is missing.
Makes decisions and stands by them even when they are controversial or unpopular. Grasps critical business opportunities when they arise by making timely decisions

Technical Competencies
Negotiation
Has an appreciation of cultural sensitivities and differences.
Effectively employs a variety of advanced behavioural/interpersonal competencies to control the negotiation situation.
Is able to take the lead in a variety of sensitive negotiation situations requiring high levels of tact and diplomacy.
Is able to place a discrete negotiation situation within the context of a broader long-term relationship and is not threatened by conceding ground to protect the longer-term interests of the company.

IT Strategy and Planning
Has a deep knowledge of IT solutions and their short and long term benefits and able to make a business case for large IT initiatives to improve overall performance.
Closely involved in organisational decision making, developing the IT strategy as a cornerstone for the organisational strategy.
Able to carry out benchmarking exercises with similar sized organisations and report on the organisation efficiencies and deficiencies in addition to suggesting how to achieve best of breed solutions.
Sound knowledge and understanding of business strategies of own customers and development opportunities and potentials
Provide leadership that encourages cultural diversity and the management style required for managing across cultures

Presentation Skills
Knows how to deliver arguments persuasively by employing a range of advanced presentation techniques (e.g. the appropriate use of body language, how to close a presentation so that the audience continues to think about the subject matter etc.).
Has knowledge of various feedback mechanisms to check levels of audience understanding.

Project Management
Defines, plans and manages large and/or strategic projects, including those with a high degree of technical complexity, with impacts across the organisation and/or with national implications.
Assembles and leads diverse and multi-disciplinary teams, ensuring maximum effective resource utilisation.
Successfully manages substantial project budgets, and reports directly to senior managers on the progress and results of projects.
Identifies complex issues that need escalation and proposes appropriate corrective actions.

Costing and Budgeting
Able to prepare and input budget information for various departments.
Able to produce standard monthly cost/variance reports for distribution to line management.
Provides analytical support to the Finance function in the preparation of financial proposals, submissions and projected costs to be included in budgets and allocations.
Understands company monthly close/trial balance procedures.
Understands company cost/revenue centre structure.

Service Focus
Maintains focus on the whole life of service delivery – designs, develops, delivers and operates.
Ensures that a set of IT solutions, suppliers and vendors come together to deliver an IT service.

IT Support
Tracks trends and developments that will affect own departments / sections ability to meet current and future end users needs.
Seeks out and involves end-user / customer in assessing the provided services, solutions to identify ways to improve.

Head Ict Solutions & Sto position available in Gauteng, Johannesburg. This job position was posted by Tipp Focus. The job has been posted as a premium ad on 2024-06-24 at 13:00:15 in the Finance Accounting category

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