Job Description
About the Role
As Head of Account Management, you’ll provide senior leadership to a specialist government-focused travel management division. Your mandate is to protect and grow revenue, strengthen key client relationships, reduce payment risk, and position the brand for sustainable expansion. You’ll set the account strategy, shape budgets, and coach account teams to deliver measurable value, balancing commercial discipline with service excellence.
Key Responsibilities
- Set the account management strategy and growth agenda for the division
- Compile sales and revenue budgets and track delivery
- Drive profitability: ensure client revenues and margins meet expectations; apply the 80/20 focus to protect and grow top accounts
- Streamline and simplify payment processes with government clients; implement controls that minimise poor payment and bad-debt risk
- Serve as senior brand ambassador: engage at executive level with strategic clients and partners; represent the division at events and seminars
- Monitor political, economic and legislative developments; brief clients and internal leaders on likely impacts and mitigation plans
- Ensure client servicing aligns with the Code of Business Conduct and contractual obligations; review and refine SLAs and presentations
- Collaborate with Marketing & Communications to sharpen brand positioning and support potential regional expansion opportunities
- Build strong internal partnerships across Client Services, Finance, Marketing, Yield/Procurement; run effective monthly product and performance forums
- Lead and develop account teams: coaching, performance management and talent retention; foster a high-standards, client-centric culture
- Produce accurate, timely reports and insights for the SVP/MD, Finance Director and Group leadership; execute ad-hoc strategic tasks as required
Requirements
- Relevant degree (commercial focus advantageous); TMC/GDS qualifications a plus.
- 5+ years of experience in travel management or a closely related sector; 5+ years in management with exposure to senior stakeholders.
- Deep understanding of the South African public sector environment, including payment terms and applicable legislation.
- Proven strength in relationship building, sales/account growth, and resolving complex, cross-functional issues.
- Excellent written and verbal communication; confident delivering executive-level presentations and tender inputs.
- High stamina and resilience with flexibility for evening/weekend client engagements and travel as needed.
Qualifications
- Completed degree (not specified type)
Salary & Benefits
- Market-related remuneration
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in Gauteng
The travel and tourism industry in Gauteng, South Africa is a dynamic field with a wide range of job opportunities. Typically, the demand for skilled professionals in this sector is high, driven by the growing tourism industry in the country. Generally, travel and tourism positions in Gauteng often involve working with international visitors, locals, or within the community to provide excellent customer service.
When it comes to salaries, very broad ranges can be provided, but actual figures may vary greatly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions in this field may fall within a salary range of R30 000 to R60 000 per annum, while more senior roles can fetch higher salaries, often ranging from R80 000 to R150 000 per annum or more. However, these are general estimates, and actual salaries may be higher or lower, depending on individual circumstances.
Common skills required for travel and tourism positions in Gauteng include excellent communication and interpersonal skills, both written and verbal; a strong understanding of the local culture and customs; the ability to work well under pressure; and proficiency in multiple languages. Additionally, knowledge of online booking systems, hotel management software, or other relevant technology is often beneficial.
The travel and tourism industry in Gauteng is diverse, with various sectors employing professionals in this field. Financial services sector companies, for example, may employ travel agents or tour operators to assist clients with their travel plans. Technology industries, such as e-commerce companies, also require travel experts to help customers navigate the booking process online.
Career development opportunities are available within the travel and tourism industry in Gauteng. Typically, entry-level positions can progress to roles such as customer service managers, sales teams, or even start one’s own travel agency. Further education and training, such as a diploma in hospitality management or tourism studies, can also enhance career prospects.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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