Job Description
About the Role
Our client in the Financial Services industry is seeking a Head of Central Sales to join their team. The successful incumbent will be responsible for designing, building, and leading a new centralized sales capability.
Key Responsibilities
- Design and implement the central sales operating model from inception.
- Recruit, structure, and develop the sales team (telesales and, over time, digital-sales roles).
- Establish clear sales processes, scripts, quality standards, and customer-experience protocols.
- Oversee the conversion funnel for leads sourced through: Employer engagement channels, Market runners, and QR-code solicitation, Merchant Facebook and digital platforms.
- Ensure the system links each customer application to the originating channel for accurate attribution and reporting.
- Oversee the process through which sales agents assist customers to: Complete the application form, Upload/submit supporting documents and Navigate affordability and compliance requirements.
- Ensure a smooth handover to credit and operations where required.
- Define and specify system requirements for lead management, CRM, dialler/telesales platforms, digital onboarding, scorecards, and workflow tools.
- Collaborate with IT, product, and operations to implement relevant systems and integrations.
- Drive continuous improvement based on data insights and customer behaviour.
- Establish KPIs, conversion metrics, pipeline reporting, and quality standards for the team.
- Design sales incentives and performance-linked remuneration structures aligned with company principles.
- Monitor productivity and conversion performance to improve throughput and cost efficiency.
- Develop a roadmap to transition from a telesales-heavy operating model toward a more digital-first, self-service, and automated customer journey.
- Introduce tools such as digital document capture, chatbot/AI-assisted application support, and automated nudges to increase conversion.
- Work closely with Product, Credit, Marketing, Digital, Operations, and Analytics to ensure alignment of acquisition strategy with business goals.
- Represent Central Sales at leadership forums and contribute to the company’s strategic growth agenda.
Requirements
- Grade 12 / Matric
- 8+ years experience in leading centralized sales operations, preferably in financial services, fintech, telecoms, or similar high-volume customer acquisition environments.
- Proven experience in building a sales function from scratch or leading a major sales transformation.
- Deep understanding of telesales operations (workforce planning, dialler management, productivity levers, QA, training).
- Strong exposure to digital sales, customer-journey design, and CRM/lead-management systems.
- Experience with incentive structures and performance-based remuneration.
- Experience in consumer credit, lending, or regulated environments (advantageous)
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
Salary & Benefits
Salary information not available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Gauteng
The finance and accounting sector is a significant contributor to the economy of Gauteng, South Africa, providing numerous opportunities for professionals looking to advance their careers. With major financial institutions, banks, and multinational corporations based in the province, there is a high demand for skilled finance and accounting professionals.
Salary ranges in Gauteng are generally in line with national averages, but can vary depending on factors such as industry, company size, and level of experience. According to recent job postings, average salary ranges for finance and accounting positions in Gauteng include:
R250 000 – R350 000 per annum for junior finance professionals
R400 000 – R600 000 per annum for experienced accountants
R700 000 – R1 200 000 per annum for senior finance managers
Key skills required for success in the finance and accounting sector in Gauteng include:
Financial planning and analysis
Accounting standards and compliance (e.g. IFRS)
Data analytics and reporting
Communication and interpersonal skills
Budgeting and forecasting
Risk management
Business acumen and strategic thinking
Major employers in the finance and accounting sector in Gauteng include:
Standard Bank, one of South Africa’s largest banks, with its headquarters located in Sandton, Johannesburg.
Multinational corporations such as IBM, which has a significant presence in the province, and Unilever, a leading consumer goods company.
The Johannesburg Stock Exchange (JSE), which is also based in the province and provides opportunities for finance professionals to work in investment banking and stockbroking.
Career growth opportunities are available in the finance and accounting sector in Gauteng, with many companies investing in training and development programs to support their employees’ career progression. Senior finance managers can move into executive roles, while experienced accountants can take on leadership positions or start their own businesses. Additionally, the JSE offers a range of training programs and certifications for finance professionals, such as the Certified Financial Analyst (CFA) program.
Overall, the finance and accounting sector in Gauteng presents numerous opportunities for career advancement and professional growth, with a high demand for skilled professionals and competitive salary ranges.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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