Job Description
Please note that this position is based in the Middle East, Saudi Arabia, and Al Khobar. All relocation costs will be covered.
We are seeking a polished, professional, and customer-oriented Hostess to join our fine dining restaurant team. The Hostess will be the first point of contact for our guests, responsible for creating a warm and welcoming atmosphere while managing reservations, seating arrangements, and ensuring exceptional guest experiences from arrival to departure. This role requires strong interpersonal skills, excellent communication, and the ability to thrive in a luxury hospitality environment.
Key Responsibilities
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Greet and welcome all guests with professionalism, courtesy, and a genuine smile.
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Manage reservation systems, confirm bookings, and coordinate seating to optimize the flow of service.
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Escort guests to their tables and provide menus while ensuring comfort and satisfaction.
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Communicate effectively with the service team to manage table turnover and special requests.
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Maintain an organized and up-to-date seating chart and guest waitlist.
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Handle guest inquiries, complaints, or special requests with discretion and efficiency.
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Ensure the reception and entrance areas are kept clean, stylish, and inviting at all times.
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Promote the restaurants fine dining standards and uphold brand image.
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Support the service team in creating a memorable guest experience.
Qualifications
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Minimum 12 years of experience in a fine dining restaurant, luxury hotel, or high-end hospitality environment.
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Strong knowledge of fine dining etiquette, guest relations, and service standards.
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Proficiency in reservation management systems (e.g., OpenTable, ResDiary, or similar).
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High school diploma or equivalent; hospitality training is a plus.
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Excellent command of English (additional languages are an advantage).
Skills and Competencies
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Outstanding communication and interpersonal skills.
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Professional, polished appearance with excellent grooming standards.
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Ability to multitask and remain calm under pressure.
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Strong organizational and time management skills.
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A natural ability to engage with diverse clientele and make guests feel valued.
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High attention to detail and commitment to service excellence.
Benefits
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Competitive salary and service charge/tips.
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Training and development opportunities.
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Staff meals and uniform provided.
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Career progression within the luxury hospitality sector.
About Food & Beverage Jobs in Gauteng
The Food and Beverage industry in Gauteng is a thriving sector that provides numerous opportunities for career advancement. Typically, this industry is driven by the growing demand for high-quality food and beverages, as well as an increase in consumer spending power. Generally, job seekers can expect to find employment in various roles within the industry, from hospitality management to production and manufacturing.
In terms of salary expectations, it’s common for Food and Beverage professionals in Gauteng to earn a range of R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad ranges and can vary significantly depending on individual circumstances. Experience, for example, is a key factor in determining salary potential, while companies with a larger market share or stronger brand recognition often offer higher salaries to attract top talent.
Common skills required for Food and Beverage roles include excellent communication and interpersonal skills, as well as the ability to work effectively under pressure. Other essential skills include food safety and quality control, inventory management, and leadership/management abilities. Typically, professionals in this industry also possess a strong understanding of business operations, marketing principles, and customer service standards.
The Food and Beverage industry is often employed in various sectors, including hospitality, manufacturing, and production. Financial services sector companies, for instance, may employ food and beverage specialists to oversee the catering needs of their employees. Technology industries, on the other hand, may require professionals with expertise in food logistics or supply chain management. Manufacturing sector companies may employ food technologists or quality control specialists.
For those interested in advancing their careers within the Food and Beverage industry, there are numerous opportunities for development. Typically, career progression involves taking on more senior roles, such as operations manager or department head, while also developing specialized skills through training and certification programs. Opportunities for advancement can be found in various areas, including business management, marketing, and entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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