Menu Close

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Posted on 2025-07-26 00:00:00

Job Summary

Job title: Service Controller (Major Accounts) Johannesburg

Job Description:

To be part of a first-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician’s response and completion of work to their satisfaction.

To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.

To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.

Minimum Qualifications and Requirements:
• Grade 12.
• Call centre training qualification or at least 1 years call centre service admin experience.
• Relevant computer skills including e mail, excel, word and power point.
• Used to working to and achieving deadlines monthly.
• Must be able to work under pressure

Duties and Responsibilities:
• To maintain the contract, STH and customer PMA service schedule on ADP so that it is accurate and up to date.
• To contact all contract, STH and customer PMA customers to schedule services ensuring that the correct service is undertaken, and the work is carried out within the manufacturer’s specification regarding machine hours or machine time limit.
• Using the service app & Webb fleet open the correct service WIP
• Once an agreed date and time has been obtained from the customer to carry out the service, to schedule technicians using the service app & Webb fleet and ensure that the service app is updated, and the service is carried out.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• To record hour meter readings in order to maintain the service schedule on ADP
• To update the CRM Controller with any updated and or amendments to be done.
• To plan technicians, work in conjunction with the Service App Controller, Contract Mangers, Service Admin Manager and Service Manager and to allocate services in order to maximize technicians’ productivity.
• Using the WEB fleet tracking system dispatch technicians in the most effective and efficient way controlling costs and non- productive labour.
• Contact all customers once job complete, without exception.
• To maintain the service scheduling system on ADP weekly and to ensure that all services are done on time 100%
• To send a weekly service schedule to the Parts Department on Wednesdays before 12H00 in order to get parts booked for Technicians to collect on Fridays
• To write and or contact PMA customers and obtain order numbers so that all services can be carried out for these customers.
• To produce the daily overdue services report.
• To produce reports from the Telematic and ego systems as and when required.
• To strictly follow the Service Centre ways of working as revised from time to time by the Managing Director.
• To assist with the collection of excess hours.
• To do own filing
• To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
• To follow the company code of conduct and policies.
• To assist the Contract Manger with all debtors’ queries.

View Job  Midrand: Bookkeeper (JB5325) posted by Kontak Recruitment

To apply, please submit your CV, as well as your latest payslip to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: DevOps Engineer posted by Sabenza IT & Recruitment

Step into a cutting-edge technology powerhouse driving digital innovation across the global automotive industry Were on the hunt for a seasoned Senior...


View Job
DevOps Engineer

Johannesburg: Senior SAP FI Consultant posted by Sabenza IT & Recruitment

We are seeking an experienced SAP FICO SD Functional Consultant with deep knowledge of configuration, design, and integration testing in S4 Hana...


View Job
Senior SAP FI Consultant

Johannesburg: Security Consultant-Verify Directory posted by Blue Pearl PTY LTD

Position OverviewWe are seeking an experienced nbspVERIFY DIRECTORY Consultant to provide expert-level support and services for the configuration,...


View Job
Security Consultant-Verify Directory

Johannesburg: Business Development Specialist posted by Edgexec (Pty) Ltd

Business Development SpecialistLocation South AfricaType Permanent Skills Development amp TrainingConnect. Influence. Drive impact.This is an ideal...

View Job  Johannesburg: ONLINE Business Studies Subject Leader. SACAI Experience posted by Smartstuff Solutions

View Job
Business Development Specialist

Johannesburg: Fire & Wet Services Engineer posted by Hire Resolve

A dynamic and highly respected building services consultancy specializing in innovative engineering solutions, is currently seeking a Fire amp Wet Services...


View Job
Fire & Wet Services Engineer

Johannesburg: Boilermaker Foreman posted by Hire Resolve

Hire Resolves Client is urgently looking for the Boilermaker Foreman to be based in Gauteng!nbspResponsibilitiesLegally appointed under 2.14.1 and 2.13.12...


View Job
Boilermaker Foreman

Johannesburg: Web Developer posted by Hire Resolve

A dynamic and innovative software development company based in Johannesburg, at the forefront of leveraging Artificial Intelligence to create cutting-edge...


View Job
Web Developer

Johannesburg North: Head of Risk Management posted by Network Finance

A leading financial services provider is looking for a technically astute Head of Risk to take the reins on enterprise-wide risk strategy. This is a...


View Job
Head of Risk Management

Johannesburg: Key Account Sales Specialist (Vinyl, signage, or graphics industry) posted by Headhunters

Our client, a market leader in their field, is seeking to employ an experienced vinyl, signage, and or graphics Key Accounts Sales Specialist at their...


View Job
Key Account Sales Specialist (Vinyl, signage, or graphics industry)

Johannesburg: Industrial Designer posted by Talent Link

As an Industrial Designer, you will be responsible for leading the design, development, and testing of innovative products from concept to production. This...


View Job
Industrial Designer

Johannesburg: Field Service Technician posted by Ingenious Personnel Holdings

The purpose of this role is to carry out maintenance, servicing, and repairs on truck-mounted cranes, waste handling equipment, marine cranes, and related...


View Job
Field Service Technician

Johannesburg: MECHANICAL ENGINEER posted by Route Management

Design of Truck trailers and trailer componentsOverseeing of manufacturing of new designsFaultfinding and solutionsNew innovations on trailer...

View Job  Hoedspruit: Sous Chef posted by Kendrick Recruitment

View Job
MECHANICAL ENGINEER

Johannesburg: Wealth Management Administrator posted by FROGG Recruitment

Wealth Management Administrator Sandton Johannesburg Our Wealth Management client is looking for a Wealth Management Administrator with solid 5 years...


View Job
Wealth Management Administrator

Johannesburg: Outbound/Dispatch Supervisor (JHB) posted by Datafin

OutboundDispatch Supervisor JHBSupply ChainLogisticsJohannesburg - Gauteng - South AfricaENVIRONMENT OVERSEE and manage the efficient dispatch of finished...


View Job
Outbound/Dispatch Supervisor (JHB)

Johannesburg: Regional Buyer Furniture (Germiston) posted by Datafin

Regional Buyer Furniture GermistonMediaMarketingSalesJohannesburg - Gauteng - South AfricaENVIRONMENT A highly meticulous solutions-driven Regional Buyer...


View Job
Regional Buyer Furniture (Germiston)

Johannesburg: Content Creator posted by Liham Consulting Pty (Ltd)

Job DescriptionPreparing print-ready designs, including formatting, resizing, and image adjustments while ensuring brand and colour consistency.Creating...


View Job
Content Creator

Johannesburg: Supply Chain Coordinator posted by Headhunters

Our client, a leader in the automotive component manufacturing sector, is currently looking to employ a Supply Chain Coordinator based in Elandsfontein,...


View Job
Supply Chain Coordinator

Johannesburg: Database & Programme Administrator posted by Edgexec (Pty) Ltd

Database amp Programme AdministratorLocation JohannesburgHybridType Permanent Youth Development Non-ProfitEmpower youth. Keep the mission moving.Join a...


View Job
Database & Programme Administrator

Johannesburg: Project Manager posted by Daisy JHB (Pty) Ltd

Purpose of the roleThe Project Manager is responsible for planning, organizing, and executing projects, ensuring they are completed on time, within budget,...


View Job
Project Manager

Johannesburg: Parts Sales Representative – Internal – Benrose posted by Headhunters

Our client, a market leader in the Material Handling space is seeking to employ an Internal Parts Sales Representative to join their team in Benrose,...


View Job
Parts Sales Representative – Internal – Benrose

Johannesburg: Production / Line Manager posted by Headhunters

Our client in the manufacturing industry is currently seeking to appoint a Production Line Manager to be based at their premises in Johannesburg,...


View Job
Production / Line Manager

Johannesburg: SALES MANAGER posted by Tower Group

A brief description of the duties, responsibilities, and functions will consist of, but is not limited toFacilitating and providing direction on all rental...


View Job
SALES MANAGER

Johannesburg: Customer Service Representative – Mbombela posted by Tailormade Solution

Drive sales efforts through effective planning, scheduling and conducting ongoing customer visitsEngage with existing customer base in order to grow...


View Job
Customer Service Representative – Mbombela

Johannesburg: Sales Specialist – LPG Valve Specialist posted by Headhunters

Our client based in Modderfontein, Johannesburg is currently looking to employ an experienced Liquefied Petroleum Gas LPG Valve Sales Specialist to their...


View Job
Sales Specialist – LPG Valve Specialist

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Posted on 2025-07-26 00:00:00

Job Summary

Job title: Service Controller (Major Accounts) Johannesburg

Job Description:

To be part of a first-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician’s response and completion of work to their satisfaction.

To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.

To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.

Minimum Qualifications and Requirements:
• Grade 12.
• Call centre training qualification or at least 1 years call centre service admin experience.
• Relevant computer skills including e mail, excel, word and power point.
• Used to working to and achieving deadlines monthly.
• Must be able to work under pressure

Duties and Responsibilities:
• To maintain the contract, STH and customer PMA service schedule on ADP so that it is accurate and up to date.
• To contact all contract, STH and customer PMA customers to schedule services ensuring that the correct service is undertaken, and the work is carried out within the manufacturer’s specification regarding machine hours or machine time limit.
• Using the service app & Webb fleet open the correct service WIP
• Once an agreed date and time has been obtained from the customer to carry out the service, to schedule technicians using the service app & Webb fleet and ensure that the service app is updated, and the service is carried out.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• Follow up with customer once the service has been completed and record the customers response.
• Follow up with the technician once job completed for additional contract work that can be done before the technician leaves the customer’s site.
• Obtain the Contract Managers approval for any additional work that is within the contract and instruct the technician to carry out the work or reschedule the technician to do the additional work (together with the other Controllers) when the machine is available.
• Collect the technicians service report the next day and check for additional noncontract/accident damage/or abuse work.
• To record hour meter readings in order to maintain the service schedule on ADP
• To update the CRM Controller with any updated and or amendments to be done.
• To plan technicians, work in conjunction with the Service App Controller, Contract Mangers, Service Admin Manager and Service Manager and to allocate services in order to maximize technicians’ productivity.
• Using the WEB fleet tracking system dispatch technicians in the most effective and efficient way controlling costs and non- productive labour.
• Contact all customers once job complete, without exception.
• To maintain the service scheduling system on ADP weekly and to ensure that all services are done on time 100%
• To send a weekly service schedule to the Parts Department on Wednesdays before 12H00 in order to get parts booked for Technicians to collect on Fridays
• To write and or contact PMA customers and obtain order numbers so that all services can be carried out for these customers.
• To produce the daily overdue services report.
• To produce reports from the Telematic and ego systems as and when required.
• To strictly follow the Service Centre ways of working as revised from time to time by the Managing Director.
• To assist with the collection of excess hours.
• To do own filing
• To be part of good people management ensuring that you have a formal balanced scorecard and that the required performance reviews are conducted twice a year.
• To follow the company code of conduct and policies.
• To assist the Contract Manger with all debtors’ queries.

View Job  Midrand: Bookkeeper (JB5325) posted by Kontak Recruitment

To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: DevOps Engineer posted by Sabenza IT & Recruitment

Step into a cutting-edge technology powerhouse driving digital innovation across the global automotive industry Were on the hunt for a seasoned Senior...


View Job
DevOps Engineer

Johannesburg: Senior SAP FI Consultant posted by Sabenza IT & Recruitment

We are seeking an experienced SAP FICO SD Functional Consultant with deep knowledge of configuration, design, and integration testing in S4 Hana...


View Job
Senior SAP FI Consultant

Johannesburg: Security Consultant-Verify Directory posted by Blue Pearl PTY LTD

Position OverviewWe are seeking an experienced nbspVERIFY DIRECTORY Consultant to provide expert-level support and services for the configuration,...


View Job
Security Consultant-Verify Directory

Johannesburg: Business Development Specialist posted by Edgexec (Pty) Ltd

Business Development SpecialistLocation South AfricaType Permanent Skills Development amp TrainingConnect. Influence. Drive impact.This is an ideal...

View Job  Nelspruit: Branch Manager posted by Fempower Personnel

View Job
Business Development Specialist

Johannesburg: Fire & Wet Services Engineer posted by Hire Resolve

A dynamic and highly respected building services consultancy specializing in innovative engineering solutions, is currently seeking a Fire amp Wet Services...


View Job
Fire & Wet Services Engineer

Johannesburg: Boilermaker Foreman posted by Hire Resolve

Hire Resolves Client is urgently looking for the Boilermaker Foreman to be based in Gauteng!nbspResponsibilitiesLegally appointed under 2.14.1 and 2.13.12...


View Job
Boilermaker Foreman

Johannesburg: Web Developer posted by Hire Resolve

A dynamic and innovative software development company based in Johannesburg, at the forefront of leveraging Artificial Intelligence to create cutting-edge...


View Job
Web Developer

Johannesburg North: Head of Risk Management posted by Network Finance

A leading financial services provider is looking for a technically astute Head of Risk to take the reins on enterprise-wide risk strategy. This is a...


View Job
Head of Risk Management

Johannesburg: Key Account Sales Specialist (Vinyl, signage, or graphics industry) posted by Headhunters

Our client, a market leader in their field, is seeking to employ an experienced vinyl, signage, and or graphics Key Accounts Sales Specialist at their...


View Job
Key Account Sales Specialist (Vinyl, signage, or graphics industry)

Johannesburg: Industrial Designer posted by Talent Link

As an Industrial Designer, you will be responsible for leading the design, development, and testing of innovative products from concept to production. This...


View Job
Industrial Designer

Johannesburg: Field Service Technician posted by Ingenious Personnel Holdings

The purpose of this role is to carry out maintenance, servicing, and repairs on truck-mounted cranes, waste handling equipment, marine cranes, and related...


View Job
Field Service Technician

Johannesburg: MECHANICAL ENGINEER posted by Route Management

Design of Truck trailers and trailer componentsOverseeing of manufacturing of new designsFaultfinding and solutionsNew innovations on trailer...

View Job  Cape Town: Senior Creditors Clerk - Manufacturing - Cape Town posted by Hire Resolve

View Job
MECHANICAL ENGINEER

Johannesburg: Wealth Management Administrator posted by FROGG Recruitment

Wealth Management Administrator Sandton Johannesburg Our Wealth Management client is looking for a Wealth Management Administrator with solid 5 years...


View Job
Wealth Management Administrator

Johannesburg: Outbound/Dispatch Supervisor (JHB) posted by Datafin

OutboundDispatch Supervisor JHBSupply ChainLogisticsJohannesburg - Gauteng - South AfricaENVIRONMENT OVERSEE and manage the efficient dispatch of finished...


View Job
Outbound/Dispatch Supervisor (JHB)

Johannesburg: Regional Buyer Furniture (Germiston) posted by Datafin

Regional Buyer Furniture GermistonMediaMarketingSalesJohannesburg - Gauteng - South AfricaENVIRONMENT A highly meticulous solutions-driven Regional Buyer...


View Job
Regional Buyer Furniture (Germiston)

Johannesburg: Content Creator posted by Liham Consulting Pty (Ltd)

Job DescriptionPreparing print-ready designs, including formatting, resizing, and image adjustments while ensuring brand and colour consistency.Creating...


View Job
Content Creator

Johannesburg: Supply Chain Coordinator posted by Headhunters

Our client, a leader in the automotive component manufacturing sector, is currently looking to employ a Supply Chain Coordinator based in Elandsfontein,...


View Job
Supply Chain Coordinator

Johannesburg: Database & Programme Administrator posted by Edgexec (Pty) Ltd

Database amp Programme AdministratorLocation JohannesburgHybridType Permanent Youth Development Non-ProfitEmpower youth. Keep the mission moving.Join a...


View Job
Database & Programme Administrator

Johannesburg: Project Manager posted by Daisy JHB (Pty) Ltd

Purpose of the roleThe Project Manager is responsible for planning, organizing, and executing projects, ensuring they are completed on time, within budget,...


View Job
Project Manager

Johannesburg: Parts Sales Representative – Internal – Benrose posted by Headhunters

Our client, a market leader in the Material Handling space is seeking to employ an Internal Parts Sales Representative to join their team in Benrose,...


View Job
Parts Sales Representative – Internal – Benrose

Johannesburg: Production / Line Manager posted by Headhunters

Our client in the manufacturing industry is currently seeking to appoint a Production Line Manager to be based at their premises in Johannesburg,...


View Job
Production / Line Manager

Johannesburg: SALES MANAGER posted by Tower Group

A brief description of the duties, responsibilities, and functions will consist of, but is not limited toFacilitating and providing direction on all rental...


View Job
SALES MANAGER

Johannesburg: Customer Service Representative – Mbombela posted by Tailormade Solution

Drive sales efforts through effective planning, scheduling and conducting ongoing customer visitsEngage with existing customer base in order to grow...


View Job
Customer Service Representative – Mbombela

Johannesburg: Sales Specialist – LPG Valve Specialist posted by Headhunters

Our client based in Modderfontein, Johannesburg is currently looking to employ an experienced Liquefied Petroleum Gas LPG Valve Sales Specialist to their...


View Job
Sales Specialist – LPG Valve Specialist

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area

Johannesburg: Service Controller (Major Accounts) – Johannesburg posted by AtripleA recruitment & temps

Johannesburg: Service Controller (Major Accounts) – Johannesburg posted by AtripleA recruitment & temps

Posted on 2025-07-26 00:00:00

Job Summary

Job Title: Service Controller (Major Accounts) – Johannesburg

Job Description:
Join a high-performing service control centre focused on managing breakdowns and scheduling services within company KPIs. Ensure professional customer handling, timely technician dispatch, and complete customer satisfaction follow-ups. Oversee the servicing of contract, STH, and PMA machines as per manufacturer guidelines and ensure all jobs are 100% completed. Identify additional repair needs and support contract/regional managers and parts coordinators in obtaining valid orders.

Minimum Requirements:
Grade 12
1 year of service admin or call centre experience
Computer skills (email, Excel, Word, PowerPoint)
Deadline-driven and works well under pressure

Responsibilities:
Maintain accurate service schedules in ADP
Schedule services using Service App & Webfleet
Dispatch and monitor technician productivity
Follow up with customers and technicians post-service
Obtain approvals for additional work and reschedule if needed
Update CRM and hour meter readings
Coordinate with parts department and issue weekly service schedules
Generate overdue service and telematics reports
Adhere to company processes and assist with debtors’ queries
Support performance reviews and compliance with company policies

To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

View Job  Pretoria: Worksite Specialist (Insurance) posted by AtripleA recruitment & temps

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: DevOps Engineer posted by Sabenza IT & Recruitment

Step into a cutting-edge technology powerhouse driving digital innovation across the global automotive industry Were on the hunt for a seasoned Senior...


View Job
DevOps Engineer

Johannesburg: Senior SAP FI Consultant posted by Sabenza IT & Recruitment

We are seeking an experienced SAP FICO SD Functional Consultant with deep knowledge of configuration, design, and integration testing in S4 Hana...


View Job
Senior SAP FI Consultant

Johannesburg: Security Consultant-Verify Directory posted by Blue Pearl PTY LTD

Position OverviewWe are seeking an experienced nbspVERIFY DIRECTORY Consultant to provide expert-level support and services for the configuration,...


View Job
Security Consultant-Verify Directory

Johannesburg: Business Development Specialist posted by Edgexec (Pty) Ltd

Business Development SpecialistLocation South AfricaType Permanent Skills Development amp TrainingConnect. Influence. Drive impact.This is an ideal...


View Job
Business Development Specialist

Johannesburg: Fire & Wet Services Engineer posted by Hire Resolve

A dynamic and highly respected building services consultancy specializing in innovative engineering solutions, is currently seeking a Fire amp Wet Services...


View Job
Fire & Wet Services Engineer

Johannesburg: Boilermaker Foreman posted by Hire Resolve

Hire Resolves Client is urgently looking for the Boilermaker Foreman to be based in Gauteng!nbspResponsibilitiesLegally appointed under 2.14.1 and 2.13.12...


View Job
Boilermaker Foreman

Johannesburg: Web Developer posted by Hire Resolve

A dynamic and innovative software development company based in Johannesburg, at the forefront of leveraging Artificial Intelligence to create cutting-edge...


View Job
Web Developer

Johannesburg North: Head of Risk Management posted by Network Finance

A leading financial services provider is looking for a technically astute Head of Risk to take the reins on enterprise-wide risk strategy. This is a...

View Job  Johannesburg: Business Intelligence Developer - JHB - Park Town posted by MJM RECRUITMENT

View Job
Head of Risk Management

Johannesburg: Key Account Sales Specialist (Vinyl, signage, or graphics industry) posted by Headhunters

Our client, a market leader in their field, is seeking to employ an experienced vinyl, signage, and or graphics Key Accounts Sales Specialist at their...


View Job
Key Account Sales Specialist (Vinyl, signage, or graphics industry)

Johannesburg: Industrial Designer posted by Talent Link

As an Industrial Designer, you will be responsible for leading the design, development, and testing of innovative products from concept to production. This...


View Job
Industrial Designer

Johannesburg: Field Service Technician posted by Ingenious Personnel Holdings

The purpose of this role is to carry out maintenance, servicing, and repairs on truck-mounted cranes, waste handling equipment, marine cranes, and related...


View Job
Field Service Technician

Johannesburg: MECHANICAL ENGINEER posted by Route Management

Design of Truck trailers and trailer componentsOverseeing of manufacturing of new designsFaultfinding and solutionsNew innovations on trailer...


View Job
MECHANICAL ENGINEER

Johannesburg: Wealth Management Administrator posted by FROGG Recruitment

Wealth Management Administrator Sandton Johannesburg Our Wealth Management client is looking for a Wealth Management Administrator with solid 5 years...


View Job
Wealth Management Administrator

Johannesburg: Outbound/Dispatch Supervisor (JHB) posted by Datafin

OutboundDispatch Supervisor JHBSupply ChainLogisticsJohannesburg - Gauteng - South AfricaENVIRONMENT OVERSEE and manage the efficient dispatch of finished...


View Job
Outbound/Dispatch Supervisor (JHB)

Johannesburg: Regional Buyer Furniture (Germiston) posted by Datafin

Regional Buyer Furniture GermistonMediaMarketingSalesJohannesburg - Gauteng - South AfricaENVIRONMENT A highly meticulous solutions-driven Regional Buyer...


View Job
Regional Buyer Furniture (Germiston)

Johannesburg: Content Creator posted by Liham Consulting Pty (Ltd)

Job DescriptionPreparing print-ready designs, including formatting, resizing, and image adjustments while ensuring brand and colour consistency.Creating...

View Job  Cape Town: Senior Creditors Clerk - Manufacturing - Cape Town posted by Hire Resolve

View Job
Content Creator

Johannesburg: Supply Chain Coordinator posted by Headhunters

Our client, a leader in the automotive component manufacturing sector, is currently looking to employ a Supply Chain Coordinator based in Elandsfontein,...


View Job
Supply Chain Coordinator

Johannesburg: Database & Programme Administrator posted by Edgexec (Pty) Ltd

Database amp Programme AdministratorLocation JohannesburgHybridType Permanent Youth Development Non-ProfitEmpower youth. Keep the mission moving.Join a...


View Job
Database & Programme Administrator

Johannesburg: Project Manager posted by Daisy JHB (Pty) Ltd

Purpose of the roleThe Project Manager is responsible for planning, organizing, and executing projects, ensuring they are completed on time, within budget,...


View Job
Project Manager

Johannesburg: Parts Sales Representative – Internal – Benrose posted by Headhunters

Our client, a market leader in the Material Handling space is seeking to employ an Internal Parts Sales Representative to join their team in Benrose,...


View Job
Parts Sales Representative – Internal – Benrose

Johannesburg: Production / Line Manager posted by Headhunters

Our client in the manufacturing industry is currently seeking to appoint a Production Line Manager to be based at their premises in Johannesburg,...


View Job
Production / Line Manager

Johannesburg: SALES MANAGER posted by Tower Group

A brief description of the duties, responsibilities, and functions will consist of, but is not limited toFacilitating and providing direction on all rental...


View Job
SALES MANAGER

Johannesburg: Customer Service Representative – Mbombela posted by Tailormade Solution

Drive sales efforts through effective planning, scheduling and conducting ongoing customer visitsEngage with existing customer base in order to grow...


View Job
Customer Service Representative – Mbombela

Johannesburg: Sales Specialist – LPG Valve Specialist posted by Headhunters

Our client based in Modderfontein, Johannesburg is currently looking to employ an experienced Liquefied Petroleum Gas LPG Valve Sales Specialist to their...


View Job
Sales Specialist – LPG Valve Specialist

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Johannesburg: Service Controller (Major Accounts) Johannesburg posted by AtripleA recruitment & temps

Posted on 2025-07-26 00:00:00

Job Summary

Job Title: Service Controller (Major Accounts) Johannesburg

Job Description:

To be part of a first-class service control centre that ensures, response and follow up on all breakdowns and that all customers are handled within company KPIs with total professionalism and that customers are called back regarding technician’s response and completion of work to their satisfaction.

To ensure that all contract, STH, and customer PMA machines are serviced correctly according to the manufacturer’s instructions and are completed 100%.

To review all service job cards for additional repairs so that the additional repairs are carried out as soon as possible for both on contract and for the customer’s account. To assist the Contracts/Regional Operations Managers and the Internal Parts Co-Ordinator to obtain valid order numbers.

As the Service Controller, your primary responsibility will be to manage and oversee the lifecycle of all service activities relating to contract machines, short-term hires (STH), and PMA (Planned Maintenance Agreement) accounts. You’ll act as the key contact between our clients and technical teams, ensuring timely and professional responses to breakdowns and scheduled maintenance, with service delivery aligned to the manufacturer’s specifications and internal KPIs.

Minimum Qualifications and Requirements:

Grade 12.

Call centre training qualification or at least 1 years call centre service admin experience.

Relevant computer skills including e mail, excel, word and power point.

Used to working to and achieving deadlines monthly.

Must be able to work under pressure

Duties and Responsibilities:

The role involves maintaining accurate PMA service schedules on ADP and coordinating with customers and technicians to ensure services are conducted within manufacturer specifications.

Responsibilities include using the service app and Webb Fleet to open WIPs, scheduling services, updating systems, and following up with customers and technicians.

Additional tasks involve securing approval for extra work, collecting and reviewing service reports, and recording hour meter readings.

View Job  Germiston: Internal Sales Consultant posted by Cre8work!

The role requires regular communication with internal departments, producing reports, sending weekly service schedules to Parts, and obtaining customer order numbers. It also includes adhering to company policies, assisting with debtors’ queries, managing overdue services, and supporting performance management practices.

To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Johannesburg, Gauteng

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Johannesburg: DevOps Engineer posted by Sabenza IT & Recruitment

Step into a cutting-edge technology powerhouse driving digital innovation across the global automotive industry Were on the hunt for a seasoned Senior...


View Job
DevOps Engineer

Johannesburg: Senior SAP FI Consultant posted by Sabenza IT & Recruitment

We are seeking an experienced SAP FICO SD Functional Consultant with deep knowledge of configuration, design, and integration testing in S4 Hana...


View Job
Senior SAP FI Consultant

Johannesburg: Security Consultant-Verify Directory posted by Blue Pearl PTY LTD

Position OverviewWe are seeking an experienced nbspVERIFY DIRECTORY Consultant to provide expert-level support and services for the configuration,...


View Job
Security Consultant-Verify Directory

Johannesburg: Business Development Specialist posted by Edgexec (Pty) Ltd

Business Development SpecialistLocation South AfricaType Permanent Skills Development amp TrainingConnect. Influence. Drive impact.This is an ideal...


View Job
Business Development Specialist

Johannesburg: Fire & Wet Services Engineer posted by Hire Resolve

A dynamic and highly respected building services consultancy specializing in innovative engineering solutions, is currently seeking a Fire amp Wet Services...

View Job  South Africa: After Market Sales Manager posted by Aleon Pty Ltd

View Job
Fire & Wet Services Engineer

Johannesburg: Boilermaker Foreman posted by Hire Resolve

Hire Resolves Client is urgently looking for the Boilermaker Foreman to be based in Gauteng!nbspResponsibilitiesLegally appointed under 2.14.1 and 2.13.12...


View Job
Boilermaker Foreman

Johannesburg: Web Developer posted by Hire Resolve

A dynamic and innovative software development company based in Johannesburg, at the forefront of leveraging Artificial Intelligence to create cutting-edge...


View Job
Web Developer

Johannesburg North: Head of Risk Management posted by Network Finance

A leading financial services provider is looking for a technically astute Head of Risk to take the reins on enterprise-wide risk strategy. This is a...


View Job
Head of Risk Management

Johannesburg: Key Account Sales Specialist (Vinyl, signage, or graphics industry) posted by Headhunters

Our client, a market leader in their field, is seeking to employ an experienced vinyl, signage, and or graphics Key Accounts Sales Specialist at their...


View Job
Key Account Sales Specialist (Vinyl, signage, or graphics industry)

Johannesburg: Industrial Designer posted by Talent Link

As an Industrial Designer, you will be responsible for leading the design, development, and testing of innovative products from concept to production. This...


View Job
Industrial Designer

Johannesburg: Field Service Technician posted by Ingenious Personnel Holdings

The purpose of this role is to carry out maintenance, servicing, and repairs on truck-mounted cranes, waste handling equipment, marine cranes, and related...


View Job
Field Service Technician

Johannesburg: MECHANICAL ENGINEER posted by Route Management

Design of Truck trailers and trailer componentsOverseeing of manufacturing of new designsFaultfinding and solutionsNew innovations on trailer...


View Job
MECHANICAL ENGINEER

Johannesburg: Wealth Management Administrator posted by FROGG Recruitment

Wealth Management Administrator Sandton Johannesburg Our Wealth Management client is looking for a Wealth Management Administrator with solid 5 years...


View Job
Wealth Management Administrator

Johannesburg: Outbound/Dispatch Supervisor (JHB) posted by Datafin

OutboundDispatch Supervisor JHBSupply ChainLogisticsJohannesburg - Gauteng - South AfricaENVIRONMENT OVERSEE and manage the efficient dispatch of finished...


View Job
Outbound/Dispatch Supervisor (JHB)

Johannesburg: Regional Buyer Furniture (Germiston) posted by Datafin

Regional Buyer Furniture GermistonMediaMarketingSalesJohannesburg - Gauteng - South AfricaENVIRONMENT A highly meticulous solutions-driven Regional Buyer...

View Job  Cape Town: Intermediate Manual Test Analyst posted by Hire Resolve

View Job
Regional Buyer Furniture (Germiston)

Johannesburg: Content Creator posted by Liham Consulting Pty (Ltd)

Job DescriptionPreparing print-ready designs, including formatting, resizing, and image adjustments while ensuring brand and colour consistency.Creating...


View Job
Content Creator

Johannesburg: Supply Chain Coordinator posted by Headhunters

Our client, a leader in the automotive component manufacturing sector, is currently looking to employ a Supply Chain Coordinator based in Elandsfontein,...


View Job
Supply Chain Coordinator

Johannesburg: Database & Programme Administrator posted by Edgexec (Pty) Ltd

Database amp Programme AdministratorLocation JohannesburgHybridType Permanent Youth Development Non-ProfitEmpower youth. Keep the mission moving.Join a...


View Job
Database & Programme Administrator

Johannesburg: Project Manager posted by Daisy JHB (Pty) Ltd

Purpose of the roleThe Project Manager is responsible for planning, organizing, and executing projects, ensuring they are completed on time, within budget,...


View Job
Project Manager

Johannesburg: Parts Sales Representative – Internal – Benrose posted by Headhunters

Our client, a market leader in the Material Handling space is seeking to employ an Internal Parts Sales Representative to join their team in Benrose,...


View Job
Parts Sales Representative – Internal – Benrose

Johannesburg: Production / Line Manager posted by Headhunters

Our client in the manufacturing industry is currently seeking to appoint a Production Line Manager to be based at their premises in Johannesburg,...


View Job
Production / Line Manager

Johannesburg: SALES MANAGER posted by Tower Group

A brief description of the duties, responsibilities, and functions will consist of, but is not limited toFacilitating and providing direction on all rental...


View Job
SALES MANAGER

Johannesburg: Customer Service Representative – Mbombela posted by Tailormade Solution

Drive sales efforts through effective planning, scheduling and conducting ongoing customer visitsEngage with existing customer base in order to grow...


View Job
Customer Service Representative – Mbombela

Johannesburg: Sales Specialist – LPG Valve Specialist posted by Headhunters

Our client based in Modderfontein, Johannesburg is currently looking to employ an experienced Liquefied Petroleum Gas LPG Valve Sales Specialist to their...


View Job
Sales Specialist – LPG Valve Specialist

Share this to someone who needs a job:
Posted in Jobs in Central Johannesburg, Jobs in Gauteng, Jobs in Johannesburg, Jobs in South Africa

More Jobs in Your Area