| Date | 2024-07-02 |
|---|---|
| Job Title | Intermediate Systems Administrator: Cemantica + Qualtrics: Banking: 1 Year Ftc |
| Employer | Isilumko Staffing More Information |
| Salary | 0 |
| Category | Finance Accounting |
| Location |
Gauteng / Johannesburg |
Job Summary
Intermediate Systems Administrator: 1 Year FTC: Banking
The successful System Administrator will be expected to administrate the Voice-of-the-Client tools for the Banking Client: Cemantica (Client journey mapping) and Qualtrics (Client experience surveying and orchestration).
Ensure that the production/service delivery meets set objectives as per the Service Level Agreement, maintain and support the Experience Design Tool (Cemantica) and the Experience Measurement and Orchestration Tool (Qualtrics) to ensure availability, scalability, and sustainability in line with the Banks Business Strategy.
Essential Qualifications:
- NQF Level: Diploma / Degree: BCom Informatics or BSc Computer Science: Data Management/Data Science Qualification would be beneficial.
- National Senior Certificate
- Certification should include Design (Cemantica) + Experience Measurement + Orchestration (Qualtrics) or relevant/similar technology.
Job
Responsibilities:
- Keep abreast of legislation and other industry changes that impact on the role.
- Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and sharing knowledge with team.
- Build internal relationships by engaging with team members and provide timeous and effective feedback on any operational issues.
- Ensure client needs are addressed.
- Assist clients by providing consistent second level support and troubleshooting.
- Ensure smooth workflow.
- Identify remedial and/or enhancement actions by providing and analyzing MIS information.
- Monitor the trends of system activity and work with colleagues to agree policies and procedures for future system enhancements.
- Ensure compliance with standards.
- Guide and perform daily operational work requirements within existing policies, processes, and procedures.
- Ensure the stability of Experience Design (Cemantica) and Experience Measurement and Orchestration (Qualtrics) technologies within existing processes, procedures, and policies.
- Ensure problems are solved effectively.
- Ensure User accounts are configured and managed, inline to Active Directory configuration guidelines in a timely manner.
- Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed, and procedures are documented and carried out in a timely manner.
- Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidents.
- Research and understand product roadmaps.
- Provide input to enhancement by participating in the planning and implementation of upgrades and fixes.
- Ensure work is completed to plan.
- Ensure that all standards are observed, and procedures are carried out timeously, so that all systems functionality and data is accurate.
Technical Skills Set:
- Administrative procedures and systems administrative procedures and systems.
- Data Analysis l Microsoft Office l Business Writing skills l Information Technology Concepts.
- Experience Design: Cemantica + Experience Measurement and Orchestration (Qualtrics).
- Multiple operating system.
- Performance monitoring and tuning.
Please note: communication will only be with shortlisted candidates: 3850: please email me for a skills matrix Isilumko Staffing
Intermediate Systems Administrator: Cemantica + Qualtrics: Banking: 1 Year Ftc position available in Gauteng, Johannesburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-07-02 at 06:03:36 in the Finance Accounting category
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