Job Description
About the Role
Hire Resolve’s client is seeking an experienced IT Support Field Engineer to deliver reliable and high-quality technical support to their clients across the Johannesburg region. The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work independently.
Key Responsibilities
- Provide onsite and remote IT support across various client environments.
- Troubleshoot and resolve technical issues involving hardware, software, and network components.
- Install, configure, and maintain IT infrastructure (PCs, peripherals, operating systems, and applications).
- Monitor client systems, perform regular maintenance, and ensure proper security and backup measures are in place.
- Maintain accurate documentation in our ticketing system and update technical records.
- Communicate effectively with clients, managing expectations and providing clear, customer-friendly explanations.
- Participate in internal knowledge-sharing and process improvement sessions.
Requirements
- Minimum 4 years of hands-on IT support experience.
- Certifications such as CompTIA A+, Network+, or equivalent.
- Strong working knowledge of Windows, Mac OS, mobile platforms, and general software applications.
- Familiarity with network infrastructure (routers, switches, firewalls) is advantageous.
- Experience with cloud services, especially Microsoft 365.
- Understanding of cybersecurity best practices.
- Excellent communication, problem-solving, and client service skills.
- Ability to work independently and travel between sites.
- Own reliable vehicle and valid drivers license are essential.
Qualifications
No formal education or certifications mentioned in the original job description. Therefore, this section is skipped.
Salary & Benefits
Competitive salary based on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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