| Date | 2024-12-28 |
|---|---|
| Job Title | It Helpdesk And Support Technician |
| Employer | Browns The Diamond Store More Information |
| Salary | 1 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Are you passionate about technology and love helping people solve their tech issues? Were looking for a First-Line Technical Support Specialist with at least 3 years of experience in providing exceptional customer support. This exciting role offers the opportunity to work directly with clients, troubleshoot hardware and software issues, and deliver top-tier service in person, over the phone, or via email.
What Youll Be Doing:
- Serve as the first point of contact for clients seeking technical assistance.
- Diagnose and resolve technical hardware and software issues.
- Provide onsite support to ensure seamless IT operations.
- Assist with setup, configuration, and troubleshooting of systems.
- Maintain accurate records of client interactions and issue resolutions.
- Collaborate with the IT team to escalate complex issues when needed
Requirements
What Were Looking For:
- 3 years of experience in first-line technical support.
- Strong troubleshooting skills with a deep understanding of common technical issues.
- Proficiency in providing support via phone, email, and onsite.
- A+ Certification (preferred, but not mandatory depending on experience).
- Excellent communication skills, with a customer-focused attitude.
Why Youll Love This Role:
- Be part of a collaborative and innovative IT team.
- Opportunity for growth and skill development in a dynamic environment.
It Helpdesk And Support Technician position available in Gauteng, Johannesburg. This job position was posted by Browns The Diamond Store. The job has been posted as a premium ad on 2024-12-28 at 15:09:48 in the It Computer category
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