Job Description
ENVIRONMENT:
A leading Cloud Solutions company is on the hunt for a motivated Junior Technical Specialist to join their Professional Services team. This is an exciting growth role for candidates who want to develop their technical and integration skills in the world of unified communication, contact centers, workflow automation and AI-driven solutions. You will be assisting with solution deployments, support integrations (CRM, APIs, transcription tools, chatbots), and help build workflows using n8n and conversational bots in Flowise. This is a hands-on technical role with clear opportunities to grow into a full Technical Specialist.
DUTIES:
- Assist with the installation, configuration, and testing of VoIP and contact centre systems.
- Provide troubleshooting support for networks, servers, and telecoms applications.
- Help design and configure customer integrations, including APIs, CRM systems, transcription tools, and AI bots.
- Build and maintain basic workflows for process automation.
- Assist in the creation of conversational bots.
- Participate in proof-of-concept and pilot deployments.
- Prepare clear documentation and contribute to solution knowledge bases.
- Support project teams with various tasks, testing, and feedback.
- Collaborate with the Projects department to ensure accurate and timely project delivery within budget.
- Assist with piloting and proof-of-concept deployments of solutions within customer environments.
- Support product and service offering demonstrations.
- Perform all relevant administrative tasks related to the job function.
- Adhere to all company policies and procedures.
- Work with various teams to ensure solutions are successfully scoped.
- Assist with the installation of hardware, systems, and software.
- Provide support for server and server cluster administration.
- Assist with system backup and restore procedures.
- Perform initial troubleshooting analysis to resolve infrastructure issues.
- Document problems and their resolutions for future reference.
- Monitor system performance and assist with performance tuning.
REQUIREMENTS:
Qualifications and Experience:
- Technical Qualification or equivalent experience
- 4+ years experience in a technical support or networking role
- Minimum 5 years in VoIP and IP Telephony technologies like SIP, DNS, RTP, IP-PBX, etc.
- Working knowledge in WAN/LAN/system monitoring tools like Zabbix and Grafana
- Basic knowledge of Linux
- Understanding of VoIP protocols like Sip, RTP, WebRTC
- Working knowledge of APIs and integrations
- Drivers licence and own reliable transport
- Working knowledge of n8n workflow automation
- Working knowledge of Flowise bot building
ATTRIBUTES:
- Analytical
- Strong troubleshooting ability
- Lifelong learner / self-study
- Excellent communication skills (verbal, written and presentation)
- Team Player
- Process Champion
- Customer Champion
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Software Engineer Jobs in Gauteng
In Gauteng, the software engineering job market is generally strong, with high demand for skilled professionals to support the growth of various industries. Typically, software engineers in this region are in high demand, particularly in the technology and financial services sectors. As a result, career prospects for software engineers in Gauteng are often considered promising.
The salary range for software engineers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be higher in larger companies and more established industries. However, it is essential to note that actual salaries can differ significantly from these broad ranges, and individual circumstances should be taken into account. For example, entry-level software engineers may start at the lower end of the scale, while senior engineers with significant experience may earn at the upper end.
Common skills for software engineers in Gauteng typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with Agile development methodologies and version control systems like Git. Strong problem-solving skills, attention to detail, and effective communication are also highly valued. Additionally, many employers look for software engineers who have a solid understanding of data structures, algorithms, and computer systems. Other relevant skills may include cloud computing, cybersecurity, or machine learning.
Software engineers in Gauteng can be found across various industry sectors, including the technology industry, financial services sector, manufacturing sector, and more. The demand for skilled software engineers is particularly high in the tech industry, where companies are constantly looking to innovate and stay competitive. In contrast, smaller companies and startups may prioritize skills like adaptability and creativity.
Career development opportunities for software engineers in Gauteng are often plentiful. Many employers offer comprehensive training programs and mentorship schemes to help professionals develop their skills and advance in their careers. Additionally, professional certifications like those offered by the Institute of Electrical and Electronics Engineers (IEEE) or the International Association for Software Quality (IASQ) can be beneficial in demonstrating expertise and commitment to the profession.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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