Job Description
About the Role
A leading Cloud Solutions company is seeking a motivated Junior Technical Specialist to join their Professional Services team. This exciting growth role offers opportunities for candidates to develop their technical and integration skills in unified communication, contact centers, workflow automation, and AI-driven solutions.
Key Responsibilities
- Assist with the installation, configuration, and testing of VoIP and contact centre systems.
- Provide troubleshooting support for networks, servers, and telecoms applications.
- Help design and configure customer integrations, including APIs, CRM systems, transcription tools, and AI bots.
- Build and maintain basic workflows for process automation.
- Assist in the creation of conversational bots.
- Participate in proof-of-concept and pilot deployments.
- Prepare clear documentation and contribute to solution knowledge bases.
- Support project teams with various tasks, testing, and feedback.
- Collaborate with the Projects department to ensure accurate and timely project delivery within budget.
- Assist with piloting and proof-of-concept deployments of solutions within customer environments.
- Support product and service offering demonstrations.
- Perform all relevant administrative tasks related to the job function.
- Adhere to all company policies and procedures.
- Work with various teams to ensure solutions are successfully scoped.
- Assist with the installation of hardware, systems, and software.
- Provide support for server and server cluster administration.
- Assist with system backup and restore procedures.
- Perform initial troubleshooting analysis to resolve infrastructure issues.
- Document problems and their resolutions for future reference.
- Monitor system performance and assist with performance tuning.
Requirements
- Technical Qualification or equivalent experience
- 4+ years experience in a technical support or networking role
- Minimum 5 years in VoIP and IP Telephony technologies like SIP, DNS, RTP, IP-PBX, etc.
- Working knowledge of WAN/LAN/system monitoring tools like Zabbix and Grafana
- Basic knowledge of Linux
- Understanding of VoIP protocols like Sip, RTP, WebRTC
- Working knowledge of APIs and integrations
- Drivers licence and own reliable transport
- Working knowledge of n8n workflow automation
- Working knowledge of Flowise bot building
Qualifications
- Technical qualification or equivalent experience
- Bachelor’s degree in Computer Science, Information Technology, or related field (if applicable)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Software Engineer Jobs in Gauteng
In Gauteng, the software engineering job market is generally strong, with high demand for skilled professionals to support the growth of various industries. Typically, software engineers in this region are in high demand, particularly in the technology and financial services sectors. As a result, career prospects for software engineers in Gauteng are often considered promising.
The salary range for software engineers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be higher in larger companies and more established industries. However, it is essential to note that actual salaries can differ significantly from these broad ranges, and individual circumstances should be taken into account. For example, entry-level software engineers may start at the lower end of the scale, while senior engineers with significant experience may earn at the upper end.
Common skills for software engineers in Gauteng typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with Agile development methodologies and version control systems like Git. Strong problem-solving skills, attention to detail, and effective communication are also highly valued. Additionally, many employers look for software engineers who have a solid understanding of data structures, algorithms, and computer systems. Other relevant skills may include cloud computing, cybersecurity, or machine learning.
Software engineers in Gauteng can be found across various industry sectors, including the technology industry, financial services sector, manufacturing sector, and more. The demand for skilled software engineers is particularly high in the tech industry, where companies are constantly looking to innovate and stay competitive. In contrast, smaller companies and startups may prioritize skills like adaptability and creativity.
Career development opportunities for software engineers in Gauteng are often plentiful. Many employers offer comprehensive training programs and mentorship schemes to help professionals develop their skills and advance in their careers. Additionally, professional certifications like those offered by the Institute of Electrical and Electronics Engineers (IEEE) or the International Association for Software Quality (IASQ) can be beneficial in demonstrating expertise and commitment to the profession.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep copies of job descriptions for positions you apply to - they're useful for interview prep.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: Commodities Account Manager posted by Collab SA
What You’ll Be Doing Account & Relationship ManagementAct as the primary point of contact for allocated customersGrow and maintain long-term…
View JobGauteng: Junior FOH / Floor Manager posted by Craven Cottage CC
Duties: Assist in all areas where neededChecking that all duties have been completed by floor staff.Conduct staff performance evaluationsDaily Cash-upDeal...
View JobWestern Cape: Storeman posted by Craven Cottage CC
Duties: Checking and ensuring the items aren’t damaged, is the correct pack size and weight.Storing in the correct storeroom or…
View JobWestern Cape: Housekeeping Supervisor posted by Craven Cottage CC
Duties: Monitor and administer time and attendance policyMonitor staff to ensure accountability in compliance with departmental goals.Execute operational...
View JobWestern Cape: Butler posted by Craven Cottage CC
Duties: Meet guests when they arrive and getting them settled in their roomsAnticipate guests’ needs by learning their preferences, allergies,…
View JobWestern Cape: Event Manager posted by Craven Cottage CC
Duties: Liaise with clients to define goals, develop event concepts, create detailed proposals, timelines, and budgets.Negotiate contracts, coordinate...
View Job
Browse Employers
Job Alerts