Johannesburg: Key Account Manager – Communication and Surveillance Solutions Equipment

Minimum requirements for the role: A bachelor’s degree in business administration, marketing, or a related field is essential for this role. Proven experience in sales, key account management, or relevant customer relationship management roles. Previous experience having worked in a similar or related industry or market in which the company operates is preferred. Must be familiar with CRM software and other relevant sales tools. Strong business acumen and financial understanding. Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets. Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships. Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth. Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes. Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions. Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines. Previous sales experience working within the ICT industry. The successful candidate will be responsible for: Maintaining and growing relationships with key clients and play a pivotal role in achieving sales targets and ensuring customer satisfaction. Building and maintaining strong relationships with key clients, serving as their primary point of contact for all business-related matters. Developing and implementing strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities. Conducting regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives. Collaborating with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience. Identifying upselling and cross-selling opportunities within existing accounts to maximize revenue generation. Staying updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities. Preparing and presenting reports on account performance, sales forecasts, and market insights to internal stakeholders. Managing contract negotiations, renewals, and pricing discussions in collaboration with the sales team. Providing exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions. Collaborating with product development teams to provide feedback and insights from clients, contributing to the development of new products/services. Salary package, including benefits, is highly negotiable depending on experience gained.