Johannesburg: IT Operations Engineer

March 30, 2026 Jobs in Central Johannesburg

Job Description

About the Role

The IT Operations Engineer is a critical role in maintaining our mission-critical financial services environment, where uptime is paramount. The engineer delivers reliable infrastructure and exceptional user support through 24×7 monitoring, proactive management, and white-glove service.

Key Responsibilities

Monitor critical production systems 24×7 to ensure optimal performance and availability
Exercise independent judgment in assessing incident severity and determining appropriate response strategies
Respond to infrastructure alerts and incidents with urgency and precision, making real-time decisions on escalation paths and resolution approaches
Perform root cause analysis and implement corrective actions to prevent recurring issues
Evaluate system behaviour patterns and make independent determinations on necessary interventions
Coordinate with development teams during critical incidents and outages, serving as the technical authority for infrastructure decisions
Document incident response procedures and maintain incident management records
Participate in an on-call rotation to provide round-the-clock infrastructure support

Requirements

3 years of experience in IT operations or a similar technical support role
Demonstrated ability to exercise independent judgment in high-pressure situations and make critical decisions affecting system availability
Experience with Windows and Linux server environments, virtualization technologies
Strong understanding of network protocols, TCP/IP, DNS, DHCP, and VPN technologies
Hands-on experience with monitoring tools (e.g., Nagios, Datadog, PRTG, or similar)
Proficiency with ITSM platforms (ServiceNow, Jira Service Management, or similar)
Experience with Active Directory, Office 365, and enterprise security tools

Qualifications

Formal education/certifications: [None mentioned]

Salary & Benefits

Salary range: [Not specified]
Benefits: [Not specified]

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How to Apply

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About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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