Johannesburg: Key Accounts Manager – E-Commerce

Role Overview Growing and managing the organisations e-commerce business and key online retail relationships (such as Amazon and Takealot), while ensuring profitable sales, strong brand presence, and excellent customer service. Minimum Requirements Matric Valid drivers license and own transport Minimum 3 years experience in a similar role preferably with exposure to fmcg / personal care products Duties will include: Own and grow e-commerce key accounts by driving net revenue, managing margins, and delivering annual customer and commercial plans Build and maintain strong relationships with online retailers, understanding their needs and ensuring the organisation remains a preferred partner Manage full account profitability, including P&L responsibility, pricing, promotions, and trade spend Plan, execute, and review promotions, ensuring accurate deal setup, stock availability, artwork execution, and post-promotion analysis Monitor daily sales, orders, margins, credits, service levels, and stock flow to ensure targets and budgets are met Oversee order processing and warehouse flow, resolving bottlenecks, shortages, cancellations, or service issues quickly Coordinate closely with internal teams (sales, marketing, supply chain, finance) to ensure seamless execution and problem resolution Manage third-party sales and merchandising partners to ensure correct execution where applicable Prepare and present reports, forecasts, and performance updates using key account metrics and tools Identify and develop new growth opportunities within existing and new e-commerce customers Conduct store and platform reviews, sharing insights and recommendations to improve sell-through and performance