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Johannesburg: Level 2 Support Engineer

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Job Description

About the Role

We are seeking an experienced Level 2 Support Engineer to join our team in Johannesburg, responsible for providing technical support and resolving complex issues for our customers. As a key member of our support team, you will be expected to work closely with cross-functional teams to resolve incidents, identify recurring issues, and implement long-term solutions.

Key Responsibilities

  • Troubleshoot and identify root causes using Elastic Kibana and other diagnostic tools
  • Handle escalated technical issues that cannot be resolved by Level 1 support
  • Collaborate with cross-functional technical teams to resolve complex incidents
  • Maintain detailed documentation of all technical issues, steps taken, and resolutions for future reference and knowledge sharing
  • Monitor system performance and provide solutions to potential issues before they escalate
  • Train Level 1 support staff on resolving recurring or common issues to improve overall team efficiency
  • Escalate unresolved or critical incidents to Level 3 support when necessary, providing comprehensive handover documentation

Requirements

  • Experience in .Net API
  • Knowledge of ServiceNow-Incident Management
  • Proficiency in troubleshooting tools and techniques to identify and resolve problems quickly
  • Excellent communication abilities, particularly when translating complex technical issues into clear, understandable language for non-technical stakeholders

Qualifications

  • Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Gauteng

In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.

View Job  Port Elizabeth: Lead Software Engineer

Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.

Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.

The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.

For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.

View Job  Pretoria: Software Engineer


This information provides general career guidance. Actual salaries and requirements vary by employer.



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