Job Description
Salary: Negotiable depending on experience + Performance-linked incentives tied to Regional YOY growth
Role Purpose: The Retail Operations Manager is the strategic performance and talent leader responsible for driving sales excellence, cultural alignment, and operational compliance across the region (6-8 Stores).
The role combines Sales Leadership and Talent Strategy and will involve travelling between stores.
The successful resource will be the performance driver and guardian of the luxury brand. In this role you will shape both performance outcomes and the emotional climate of the region.
Key Criteria for consideration
- Minimum Bachelors degree in HR, Psychology, Business, or related field.
- HR certifications advantageous.
- Interested candidates must have 8-10 years experience from either the skincare, car, fashion, jewellery/watch industry and have proven experience managing SALES PERFORMANCE and dealing with HR Matters for staff within stores (Area/Regional Manager OR Retail Ops Manager OR Sales Manager)
- Demonstrated experience in recruitment, performance coaching, and employee engagement.
- Experience managing regional operations or multi-site environments.
- Strong understanding of performance data and reporting.
- Exposure to international luxury standards highly desirable.
The role is twofold:
- Regional Sales Performance (50%)
Responsible for regional performance and growth.
Responsibilities include:
- Drive achievement of regional sales targets and YOY growth.
- Conduct weekly coaching calls with Store Managers focused on performance, conversion, and pipeline health.
- Review CRM data, client completeness, and consultant productivity.
- Conduct in-store audits to ensure luxury standards, sales discipline, and operational compliance.
- Identify early warning signals (underperformance, morale shifts, client complaints).
- Ensure client complaints are resolved swiftly and protect brand integrity.
- Talent & Culture Leadership (50%)
Responsible for talent acquisition, performance management, and cultural stewardship.
Key responsibilities:
- Lead end-to-end recruitment within region, including active headhunting.
- Conduct structured interviews aligned to Company luxury standards.
- Ensure probation reviews are completed thoroughly and on time.
- Implement retention strategies to reduce regrettable attrition.
- Manage monthly performance reviews with managers.
- Identify leadership pipeline and succession planning opportunities.
If you have not received any feedback from us within 5 working days please consider your application unsuccessful.
**By sending your CV along with other additional documents you give consent to HWR to process and retain your personal information for the current opportunity as well as for future opportunities**
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Gauteng
The retail sector in Gauteng is experiencing steady growth, with the demand for skilled professionals driving employment opportunities in various roles. Typically, this includes positions such as visual merchandising assistants, store managers, and logistics coordinators, among others. These careers often require individuals to be adaptable, flexible, and able to work in fast-paced environments.
When it comes to salaries, broad ranges can vary greatly depending on factors such as experience, company size, and industry sector. Typically, salaries for retail professionals in Gauteng generally fall within the following ranges: R40 000 – R80 000 per annum for entry-level positions, with more senior roles commanding salaries ranging from R80 000 – R150 000 per annum or more, depending on individual performance and qualifications.
Common skills required for other retail positions include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Typically, individuals in these roles also need to be proficient in Microsoft Office software, have basic computer literacy, and be able to lift heavy objects when necessary. Additionally, many employers place a high value on candidates who are customer-focused, flexible, and willing to learn and take on new challenges.
The retail industry sector commonly employs professionals in various roles, including financial services, technology, manufacturing, and e-commerce. These careers often involve working with data, managing inventory, and maintaining a clean and welcoming store environment for customers. Generally, individuals seeking employment in these sectors will need to have a solid understanding of the relevant industry and be able to apply their skills in a practical setting.
For career development, many retail professionals can expect opportunities for growth and advancement within their current organisation or by moving into new roles within related industries. Typically, this may involve completing additional training or education, gaining experience in leadership or management positions, or taking on special projects that showcase one’s skills and abilities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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